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Work experience

2005Present

Operations Manager

Consolidated Electrical Distributors

Direct all operational processes with full responsibility for managing and improving the P&L statement for this profit center with $20 million in annual revenue.Work closely with vendors to control costs and improve supply chain flow; resolve vendor disputes and manage customer charge backs. Make final hiring decisions for warehouse staff and drivers, deliver training, and build teams, providing positive recognition, disciplinary action, and terminations as appropriate. Manage internal and external sales; provide quotes for new construction and remodel jobs. Control and track orders and deliveries. Implement and track effectiveness of safety practices, measures, and training.

20022005

Starwood Hotels and Resorts

Westin Diplomat Resort and Spa

Manager on Duty, Front Desk (2003-2005)

Concierge (2003)

Service Express Supervisor (2002-2003)

Supervised up to 200+ staff members throughout the hotel to ensure the smooth hotel operations and exceed guest expectations. Fully trained front-end staff in all practices related to guest services, service recovery, the check-in and check-out process and property management system. Monitored and reported variances against operating budget. Managed scheduling to control labor costs.

19992002

Branch Accounting Clerk

Education

Certifications

2008Present

Six Sigma Black Belt

Insight

My Alma Maters

My Employers

Professional Highlights

Key Skills

·P&L Management

·Vendor Pricing Negotiations

·Labor Cost Management

·Safety Programs & Training

·Team Building & Staff Development

·ROI Cost Analysis

·Program Development

·Productivity and Quality Standards

·Issue Resolution

·Inside and Outside Sales

References

Available upon Request.

Summary

I am a business savvy leader with solid record of improving operational performance through increased productivity and efficiency. I also know that it is essential to have a strong individual at the head of a team. Leadership is an attribute that is hard to attain because it requires you to gain the trust of your “followers.” I obtain this trust from individuals through communication. Furthermore, teamwork is a trait that I believe is necessary for organizational cohesiveness and I use this trait for effective training and motivation. I am a committed individual with pride in being direct, comprehensive and outgoing.

I possess a Master’s in Business Administration and Six Sigma Black belt certification, but what sets me ahead of others in my career is the experience and education I have had in the hospitality industry. This laid a strong foundation in my business concepts and the manner to which I conduct business. I feel that there is a customer in every aspect of a business, whether it is internal or external it does not matter. The satisfaction and happiness of a customer is the bottom line in every businesses process.

With my management experience I have demonstrated the ability to reduce costs, grow profit, and raise productivity while maintaining exceptional service standards. I am a driven, solution oriented professional with a rare combination of analytical and interpersonal talents. I enjoy a good project challenge and I provide the direction to ensure that progress and deadlines are achieved.