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Work experience

Mar 2007Mar 2009

Licensed CSR

Nationwide Insurance, E.R. Midgett Agency

I started off as a full-time administrative assistant to three insurance agents and received my license after taking the NC state exam in 2008.  After I received my license, I became a dedicated CSR to one agent and assisted her on reaching her goals.  I was also in charge of daily remittance for 4 offices.

  • juggled multiple phone lines
  • greeted customers in a professional and warm manner
  • organized my time on a daily, weekly, and monthly basis
  • learned how to prioritize quickly and efficiently
  • utilized my resources from call centers and underwriters
  • audited daily remittance for 4 offices , corrected errors
  • used 3 operating systems on a daily basis
  • used technology to facilitate my productivity (scanning, email)
Sep 2005Mar 2007

DSD Receiver

Food Lion

I was in charge of vendor loss prevention, dealing with vendor organization, and in charge of vendor relations for the Avon Food Lion Grocery store.

  • accepted vendor by a electronic scanning system
  • concurred through visual counting manual orders
  • acting liaison between the vendors and Store/Assistant manager
  • managed 20+ vendors
  • used a store plan-o-gram to maximize stock and promote in store specials
  • most important aspect of position was to keep shrink down, acknowledging possible areas of shrink, and preventing shrink from occurring.
  • monitored inventory : ran weekly reports to monitor on hand stock vs. actual amount of product sold
May 2002Mar 2005

Store Manager

Nags Head Hammocks

I worked as a Store Manager for Nags Head Hammocks central location in Kill Devil Hills as well as a small , one person store located in Avon.  I learned from an experienced customer service manager how to provide outstanding  support to the most demanding client.  Before the store switched owners, I had the unique benefit of learning from the past owner on establishing customer connections through a genuine smile and  positive attitude. 

  • opened and closed store locations
  • handled end-of-day cash register transmissions
  • managed employee's productivity during down times
  • provided customers with exceptional 1-on-1 service
  • kept up with the store inside and outside appearance


Sep 2009Present

Criminal Justice

College of the Albemarle

I am working on receiving my Criminal Justice Associates Degree and would like to finish my courses online. 


Thank You for taking the time to look at my profile.

  I am an adaptable, inquisitive, and independant self-starter commited to finding that uniquely promising career in the Long Island , New York Area.

  I like finding new ways to tackle obstacles that might prevent completing projects and overcoming difficult situations.  I enjoy working with like minded people or people who are willing to give themselves 100% achieving set goals.  I get satisfaction from having customers compliment my energetic and sympathetic attitude.  I enjoy keeping customers and aquiring a new base because I realize that our service to them , no matter in what field, might change their day or their lives.

  If you are looking for an employee that applies thought and initiative, please review my resume and give me a call.


  I would like to provide a new employer with outstanding aide based on my combined experience as a manager and assistant.


Computer Literacy
Although I cannot program applications, I am adept in navigating the deep waters of the internet.  I enjoy finding new programs and applying them  efficiently to my daily activities. I realize that social networking is a must as well as internet marketing being a driving force in establishing new customer bases.