Mary Spencer

I started off as a full-time administrative assistant to three insurance agents and received my license after taking the NC state exam in 2008.  After I received my license, I became a dedicated CSR to one agent and assisted her on reaching her goals.  I was also in charge of daily remittance for 4 offices.

• juggled multiple phone lines
• greeted customers in a professional and warm manner
• organized my time on a daily, weekly, and monthly basis
• learned how to prioritize quickly and efficiently
• utilized my resources from call centers and underwriters
• audited daily remittance for 4 offices , corrected errors
• used 3 operating systems on a daily basis
• used technology to facilitate my productivity (scanning, email)

I was in charge of vendor loss prevention, dealing with vendor organization, and in charge of vendor relations for the Avon Food Lion Grocery store.

• accepted vendor by a electronic scanning system
• concurred through visual counting manual orders
• acting liaison between the vendors and Store/Assistant manager
• managed 20+ vendors
• used a store plan-o-gram to maximize stock and promote in store specials
• most important aspect of position was to keep shrink down, acknowledging possible areas of shrink, and preventing shrink from occurring.
• monitored inventory : ran weekly reports to monitor on hand stock vs. actual amount of product sold

I worked as a Store Manager for Nags Head Hammocks central location in Kill Devil Hills as well as a small , one person store located in Avon.  I learned from an experienced customer service manager how to provide outstanding  support to the most demanding client.  Before the store switched owners, I had the unique benefit of learning from the past owner on establishing customer connections through a genuine smile and  positive attitude. 

• opened and closed store locations
• handled end-of-day cash register transmissions
• managed employee's productivity during down times
• provided customers with exceptional 1-on-1 service
• kept up with the store inside and outside appearance