Licensed CSR
Nationwide Insurance, E.R. Midgett Agency
I started off as a full-time administrative assistant to three insurance agents and received my license after taking the NC state exam in 2008. After I received my license, I became a dedicated CSR to one agent and assisted her on reaching her goals. I was also in charge of daily remittance for 4 offices.
- juggled multiple phone lines
- greeted customers in a professional and warm manner
- organized my time on a daily, weekly, and monthly basis
- learned how to prioritize quickly and efficiently
- utilized my resources from call centers and underwriters
- audited daily remittance for 4 offices , corrected errors
- used 3 operating systems on a daily basis
- used technology to facilitate my productivity (scanning, email)