Functions & responsibilities are as under: Checking and monitoring overall performance of the respective teams. Adopt measures to enhance the performance of respective teams. Allocate cases to respective team members and assign recovery targets to the individual members. Preparation of weekly and monthly recovery reports of the individual team members and team. Preparation of weekly monthly recovery reports of the individual team members and team. Recommend and seek approval from Manager CMC for suspension of service on working lines of defaulter customers who did not clear PTCL dues despite due notice and reminder or telephone as well as written. Contribute in the team efforts by myself working on the recovery against the recovery targets assigned by the Manager CMC. Submit standard periodic reports leading to timely submission of CMC reports on the approved KPIs. Timely finish all periodic reports leading to timely submission of CMC reports on the approved KPIs. Achieving of the recovery targets assigned to the respective teams. Making telephonic reminder to defaulters having live accounts prior issuance of written notices. Investigation of each and every addition to defaulter properly through matching reports, use of DMS, follow up , and investigation by Telephone revenue inspector TRIs. Making best use of resources, team members, and tools for achieving recovery targets assigned to the team. Report all cases of dispute to Manager CMC for resolution.