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Summary

Corporate IT Executive with substantial support services experience. High premium on providing end-user support teams for companies. Focus on recruit, develop, and mentor a high performing inside support team. Monitoring individual and team performance, providing ongoing direction is one of my skills. Individualized support and sales training as necessary is a well known skill. Broad experience in all aspects of negotiation, internal and external. Direct experience with government.

Work experience

Aug 2009Present

PM

MINDGROOVE
Dirección de proyectos interactivos. Establecimiento de metodologías y standards. Enlace con los clientes y conducción e integración de los equipos de programación y diseño. Programación de etapas con los clientes. Implementación de servicios de IT internos.
Jul 2007Apr 2010

IT Infrastructure Supervisor

Ferromel SA (Grupo Emepa)
- End User Support Supervisor (local and branch offices). - Responsible for Datacenter Infrastructure and Business Recovery. - Responsible for external data links and Telecommunications. - IT Project Leader. - Contract negotiations. - Functional Analysis.
Sep 2005Jun 2007

IT Support Supervisor

Grupo Emepa
Responsible of the Corporate Help Desk. Areas in charge: Hardware & Software Support within 5 sites around Argentina. • Main goals: I planned and directed the implementation of web support service along with phone support coverage for 17 companies within the corporation. I also recruited and trained an IT support team.
20052006

Assistant

AMG Consulting Group
Feb 2005May 2005

Foreign Exchange

Amodil
Sep 2001Feb 2005

IT Infrastructure Analyst

Pierre Fauchard
- Network Administrator - Website designer - 3D Modeling designer - End user support and troubleshooting
Jun 2001Nov 2001

Adviser

Junior Achievement Argentina
Volunteer Adviser to share my workforce experience with students of a Buenos Aires High School. (St. Mathews) Teaching of economic principles, and leading of their first own entrepreneurship project.
Jan 2001May 2001

IT Sales Team Leader

Millicom
- Lead a total of 25 inside sales representatives to achieve established revenue goals and business objectives. · Evaluate, develop and implement improved sales processes to enhance the productivity and efficiency of all sales activities and programs. · Actively recruit, develop, and mentor a high performing inside sales team. Monitor individual and team performance, provide ongoing direction, individualized support and sales training as necessary.

Education

Skills

PMI
Project management indispensable for business results