Summary

Corporate IT Executive with substantial support services experience. High premium on providing end-user support teams for companies. Focus on recruit, develop, and mentor a high performing inside support team. Monitoring individual and team performance, providing ongoing direction is one of my skills. Individualized support and sales training as necessary is a well known skill. Broad experience in all aspects of negotiation, internal and external. Direct experience with government.

Work History

Work History
Aug 2009 - Present

PM

MINDGROOVE
Dirección de proyectos interactivos. Establecimiento de metodologías y standards. Enlace con los clientes y conducción e integración de los equipos de programación y diseño. Programación de etapas con los clientes. Implementación de servicios de IT internos.
Jul 2007 - Apr 2010

IT Infrastructure Supervisor

Ferromel SA (Grupo Emepa)
- End User Support Supervisor (local and branch offices). - Responsible for Datacenter Infrastructure and Business Recovery. - Responsible for external data links and Telecommunications. - IT Project Leader. - Contract negotiations. - Functional Analysis.
Sep 2005 - Jun 2007

IT Support Supervisor

Grupo Emepa
Responsible of the Corporate Help Desk. Areas in charge: Hardware & Software Support within 5 sites around Argentina. • Main goals: I planned and directed the implementation of web support service along with phone support coverage for 17 companies within the corporation. I also recruited and trained an IT support team.
2005 - 2006

Assistant

AMG Consulting Group
Feb 2005 - May 2005

Foreign Exchange

Amodil
Sep 2001 - Feb 2005

IT Infrastructure Analyst

Pierre Fauchard
- Network Administrator - Website designer - 3D Modeling designer - End user support and troubleshooting
Jun 2001 - Nov 2001

Adviser

Junior Achievement Argentina
Volunteer Adviser to share my workforce experience with students of a Buenos Aires High School. (St. Mathews) Teaching of economic principles, and leading of their first own entrepreneurship project.
Jan 2001 - May 2001

IT Sales Team Leader

Millicom
- Lead a total of 25 inside sales representatives to achieve established revenue goals and business objectives. · Evaluate, develop and implement improved sales processes to enhance the productivity and efficiency of all sales activities and programs. · Actively recruit, develop, and mentor a high performing inside sales team. Monitor individual and team performance, provide ongoing direction, individualized support and sales training as necessary.

Education

Education

Skills

Skills

PMI

Project management indispensable for business results