Western Governors University – Salt Lake City, UT
Peer at Cintas / DSC
Academic MBA Mentor
More Than 13 Years of Customer Service and Relationship Management Experience Dynamic and versatile sales and business development professional with documented success in applying best practices to achieve excellence in the areas of customer service and team leadership. Established reputation for identifying and exceeding customer needs by providing value added service, issue follow-up and resolution. Possess excellent business sense with a keen understanding of human motivations and the ability to determine root causes of customer issues. Strong service oriented presence; project and maintain a professional image when communicating with customers and colleagues. Skilled in analyzing business needs and creating effective solutions that result in increased revenue and bottom line profitability. • Business Management • Customer / Client Relations • Quality Assurance • Process Improvement • Help Desk Management • Sales and Marketing • Vendor Relations • Operations Management • Training & Mentoring • Budget Tracking • Employee Scheduling • Inventory Management .
Personal Interest include spending time with my family, marathon running, baseball and college football.
Personal Achievements include completing (12) 26.2 mile marathons since 2003.