Work experience
Apr 2008 - Jan 2010
Nov 2006 - Apr 2008
Customer Service Manager - Medical Division
Cincinnati Sub-Zero Products, Inc.
Feb 1997 - Aug 2006
Customer Service Manager
Cintas / Data Storage Centers (DSC)
Education
A.A.
University of Cincinnati
A.A.
University of Cincinnati
B.S.
University of Cincinnati
2007 - Present
Pursuing M.B.A., Management and Strategy
Western Governors University
Western Governors University – Salt Lake City, UT
- Cases in Advanced Accounting
- Advanced Concepts in Accounting and Finance
- MBA, Management and Strategy Capstone (Written Project and Oral Presentation)
- Advanced Leadership and Professionalism Concepts
- Cases in Advanced Human Resource Management
- Cases in Advanced Management and Strategy
- Cases in Marketing Management
- Advanced Business Concepts: Management and Strategy
- Advanced Business Concepts: Economics, Marketing and Quantitative Analysis
Skills
Visual Manufacturing
Microsoft Navision
Microsoft CRM
Microsoft Windows 95/98/2000/XP/Vista
Summary
More Than 13 Years of Customer Service and Relationship Management Experience Dynamic and versatile sales and business development professional with documented success in applying best practices to achieve excellence in the areas of customer service and team leadership. Established reputation for identifying and exceeding customer needs by providing value added service, issue follow-up and resolution. Possess excellent business sense with a keen understanding of human motivations and the ability to determine root causes of customer issues. Strong service oriented presence; project and maintain a professional image when communicating with customers and colleagues. Skilled in analyzing business needs and creating effective solutions that result in increased revenue and bottom line profitability. • Business Management • Customer / Client Relations • Quality Assurance • Process Improvement • Help Desk Management • Sales and Marketing • Vendor Relations • Operations Management • Training & Mentoring • Budget Tracking • Employee Scheduling • Inventory Management .
Interest
Personal Interest include spending time with my family, marathon running, baseball and college football.
Personal Achievements include completing (12) 26.2 mile marathons since 2003.