Download PDF

Summary

Thoroughly experienced writer and editor with award-winning work in multiple writing styles. Prides self on mechanical and material accuracy and working well under pressure. Interested in mastering different styles with different objectives and continuing to develop interpersonal tactics.

Work History

Oct 2012July 2016

Technical Writer/Analyst

NRG Energy

Spearheaded a major overhaul of the customer service documentation library for Reliant and several other NRG brands. Led a special project team tasked with developing, testing, and populating a new content management system with hundreds of documents collected from different systems. Implemented a new document control process to ensure that all document updates are vetted by technical writers for style, clarity, and relevancy prior to publication. Conducted regular audits to identify outdated and convoluted documents, and worked directly with subject matter experts to improve their accuracy and usability.

May 2010Jul 2012

Technical Writer

Shea Writing and Training Solutions

Worked on documentation projects for a large body of clients, mostly in the energy sector. Conducted interviews with SMEs; produced operating procedures, purchasing standards, vendor contracts, and more. Acted as senior QA/QC editor, created graphics and flowcharts to enhance documents, and facilitated meetings to consolidate changes made by project team members.

Jan 2008May 2010

Editor-in-chief of campus newspaper

Harding University

In charge of directing editorial staff (11 other students), assuring grammatical and factual accuracy of all stories before deadline, and maintaining the highest standard of quality and credibility for this award-winning publication. Expected to write stories and an editorial column for each issue, and to design page layouts.

Jun 2008Aug 2008

Intern/QA editor

Shea Writing and Training Solutions

Edited technical documents for major companies in the energy and military sectors, created Web writing lesson and facilitated instruction to editors at a major oilfield services company, oversaw documentation of procedures performed on US military vehicles.

Jun 2007Aug 2007

Contractor

Pitney Bowes Presort Services

Operated MLOCR mail sorting machines, worked in a multicultural, multilingual environment, learned to complete nearly every task associated with postal sorting.

Education

2010Present

Certificate in Advanced International Relations

Texas A&M University
20062010

Bachelor of Arts

Harding University

Articles from The Bison