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Summary

Seeking a full-time position in the software technology field in Product/Program Management or Project Management where my technical skills and knowledge will continue to develop and can benefit a growing company.

Work experience

May 2008Present

QA Analyst

Spillman Technologies

  • Responsible for creating and running test cases in released and unreleased Spillman products.

  • Work through, diagnose, and resolve a variety of troubleshooting issues reported by beta customerswho are typically the application administrators.

  • Work closely with Software Developers, Product Line Managers, and Program Managers with Spillman Software.
Oct 2006May 2008

Support Technician

Spillman Technologies
Jun 2006Sep 2006

Help Desk Technician

Harmony IP
  • Help Desk Support for all HarmonyIP clients dealing with VoIP telephone and internet connectivity issues.
20052006

Student Recruiter

ITT Technical Institute

  • Recruit individuals seeking education and a career in technology and assist them throughout their education experience.
  • Knowledge in the curriculum for each degree taught at ITT Technical Institute and communicate that information to potential students.
19972005

Problem Resolution Specialist

Fidelity Investments

  • From 1997 to 2001 at Fidelity Investments I was a Transaction Operations Specialist.  I processed Transfer of Asset Requests on 401(k) and 403(b) retirement accounts.  

  • From 2001 to 2005 I was a Problem Resolution Specialist.  I did troubleshooting on accounts and corrected errors.  I spent a lot of time working with unhappy customers and made sure they were made whole on their accounts after errors occurred.  

Education

20092010

MBA

Western Governors University
20062008

BS

University of Phoenix

Skills

Computer Languages
Training and experience working with C, Visual Basic, Java, XML, and Perl languages. Mainly reviewing code,  not  writing it.
Software Test Case Implementation
Write and execute test cases for Computer Software.
Windows Server 2003 and 2008
Perform daily tasks for Windows server administration. Similar to Unix Servers, I assist administrators employed by our customers with what they need to do to maintain their Windows 2003 and 2008 Servers.
Linux/Unix Administration
Perform daily tasks for Unix server administration.  I assist administrators employed by customers with what they need to do to maintain their servers.  Servers include, IBM AIX, Sun Solaris, and HP.