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Adobe Photoshop and Illustrator, advertising, brochure design, budgeting, logo design, events, flyers, eBlasts, marketing, media schedule, Microsoft Office: Word, Excel, PowerPoint, Publisher, Pay Per Click, social networking, radio/magazine/newspaper advertisements, research, web site modifications, customer service, sales



Bachelor of Science

Missouri State University


Work experience

Jan 2011Mar 2011

Sales Agent

Expedia Inc./

• Responded to high volume of telephone inquiries to book travel reservations

Utilized selling techniques to meet revenue and conversion goals

Identified sales opportunities that fit customers’ travel needs

Interacted with multiple online systems while speaking with customers

Met sales quotas and service objectives in a fast paced call center environment

Dec 2005Jan 2011

Sales Associate/Merchandiser


• Provided exceptional customer service through assisting and addressing   customer’s needs 

• Efficiently set displays and implement floor moves using Planograms 

• Trained new employees on company policies and procedures 

• Built rapport by communicating with all layers of the company 

Jan 2009May 2010

Project Highlights

Missouri State University

Developed Media/Advertising Plans for several companies/organizations

(The Library Foundation, Three Dog Bakery, Greenwood Laboratory School, Ice Bears

Ice Hockey and March of Dimes)

• Determined goals/needs with company/organization representatives

• Led teams of 5-10 peers

• Performed extensive research and analyses of competitors

• Designed and produced promotional pieces, direct mail, radio/magazine/newspaper advertisements, events,   flyers, brochures, logos and new taglines

• Suggested modifications to websites

•Assembled forms of viral marketing and social networking including eBlasts, Pay Per Click, Twitter and Facebook

• Produced media schedules

• Created and maintained budgets for non-profit and for-profit organizations

• Delivered project presentations to companies/organizations

Aug 2008Dec 2008


Boys and Girl's Town of Missouri

• Created brochures and programs for annual golf tournament

• Managed and coordinated work schedule for 20 volunteers

• Successfully solicited donations for children in need at Oktoberfest

• Worked on multiple office projects simultaneously