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Summary

A multifaceted, talented and experienced professional with social media savvy, the requisite technical expertise, excellent customer service skills and superior communication abilities.  

Work experience

Sep 2008Jul 2009

Desktop Support Analyst

Alberta Health Services - Chinook Health
Provided solutions to clients with a variety of hardware, software and printing issues Key member of Citrix Implementation Team.
Feb 2001Sep 2008

Information Systems Technician

Town of Okotoks
Researched/specified/recommended new hardware/software Worked with vendors to determine best fit hardware and software solutions Installed, configured/maintained anti-virus applications (Symantec/TrendMicro) Monitored/maintained data backups using Veritas Backup Exec Developed/maintained information technology policies Developed business resumption plan Skilled in Adobe Acrobat Professional
Jan 1999Feb 2001

CADD/Mapping Operator

Town of Okotoks - Okotoks, AB
Created, updated and maintained maps using AutoCAD Map Release 3 and AutoCAD Map 2000, Created digital land use maps and underground infrastructure information for Town of High River
Jun 1999Sep 1999

Windows Installation Technician

TransAlta
Installed new computers and maintained the user network Configured messaging, meeting scheduling, and an assortment of other software packages Delivered solutions for software and connectivity problems
Jan 1998Sep 1998

Computer Cartographer

City of Calgary
Update and maintain City of Calgary map databases using Bentley MicroStation
Jul 1997Dec 1997

Data Conversion Technician

QC Data, Calgary, AB
Create digital maps of utility networks using Bentley MicroStation
Jan 1994Jan 1995

Associate Planner/Researcher

Springfield Sangamon County Regional Planning Commission
Provided research for the development of a greenways and trails network for; Kept minutes of monthly steering committee meetings Performed research and prepared reports on issues of sign control and landscape ordinances Assisted in subdivision review Ensured accuracy of county road names for updating of 911 emergency services

Education

19991999

MCSE

General Physics Learning Technology
19931996

Masters

University of Illinois Springfield
19881992

Bachelor of Science

University of Alberta