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Specializing in telecom sales management, strategy development, and organizational execution with team development.

Work experience

Dec 2007Present

General Sales Manager

Cox Communications [Cox Business]
Promoted market and managed a team of 8 individuals that sold business solutions for voice, data and video. Targeted customers including small, medium and large businesses, as well as, educational, government, and other specific market verticals. Coordinated effectively with Residential, Operations, and Engineering counterparts to maximize sales opportunities, ensure high quality product delivery and customer service. Developed team strategy, forecasting, reporting, analysis, financial forecasting and administration of sales channel. Ensured outside Sales Representatives were accompanied on sales visits as needed, as well as determined customer requirements and developing proposals. Coached and developed Inside sales team to highly productive numbers quickly.
Jul 2005Dec 2007

Inside Sales Manager

Embarq Communications
Assisted National Sales Center with separation from Sprint/Nextel Coached a team of 12 representatives on sales techniques and process training Interfaced with field sales teams to communicate partner role and achieve combined quota Managed and delivered new hire training curriculum for field representatives.
Jan 2004Jul 2005

Sales/Service Skill Development Administrator

Embarq Communications

Trained 110-agent sales department periodically on telecom product updates Developed ongoing process and procedure protocols for National Sales Center Performed periodic quality control analysis for call center output Developed & presented effectively curriculum for new hire training classes

Jan 2000Jan 2004

Advanced Small Business Field Sales

Sprint Telephone
Selected for initial Project Edge-out team CLEC rollout; Maintained high customer satisfaction of inbound calls into call center; Maintained $50,000 a month quota Covered Central Florida Territory in representing Sprint Consulted clients face to face in the broad range of telecommunication products, including DSL, ISDN, Frame Relay, T-1, and Key system equipment Tracked progress of installation of equipment and services through sales order process
Jan 1999Jan 2000

Inside Sales Representative

Utilized internal DOS databases proficiently Sold variety of Nortel, Toshiba, and Data Products for LTD Maintained high customer satisfaction of inbound calls into call center
Jan 1996Jan 1998

District Sales Manager

Liberty Safe Company [Florida Region]
Oversaw warehouse and distribution of products Developed and serviced a strong dealer network Consulted clients regarding inventory management and advertising of product Increased region volume by 50% and improved sales during tenure




Western Governors University


University of Central Florida