Jonathan Burns

Work History

Work History

Business Systems Analyst/Developer

Client: Alfa Insruance
  • Developed an iPhone application that allowed Alfa to tap into a younger market segment by proving it is an innovative company
  • Provided significant business value to Alfa by providing its policy holders with a way to access services such as: an agent locater, road-side assistance and member benefits all from the palm of your hand 

System Administrator/Network Technician

Computer Sciences Corporation
  • Configured, installed, and supported over 2,000 computers for Air University at Maxwell Air Force Base
  • Supported an enterprise level network by performing tasks such as: the wiring of equipment closets, maintenance of networking equipment and troubleshooting network outages
  • Provided technical support to 10,000+ users

Co-Owner

Think Machine, LLC
  • Formed a small computer service company that operated with virtually no overhead expenses by operating without a conventional store front, keeping almost no stock on hand, and using minimalistic advertising
  • Customers had an average price savings of 30% compared to local competitors
  • Managed work orders, accounts receivable, and ensured customer satisfaction
  • Performed all work related to PC and network maintenance
Oct 2007 - Present

Technical Support

RFMS, Inc.
  • Provided technical support to 2,000+ customers and 100+ employees
  • Supported the internal computer systems and networks
  • Designed, created, and implemented a .NET application that turned a 4 hour, daily task into a 10 minute job thereby allowing technicians to help more customers and decreasing the work queue 3 fold
  • Wrote miscellaneous .NET applications to aid the support staff by automating processes such as daily FTP transfers, file management, and diagnostics, saving the department easily 30+ hours a week
Mar 2009 - Jul 2009

Junior Web Programmer/Technical Writer

Uniscope, Inc.
  • Worked on the entire life cycle of a web portal data exchange solution used by the company and its clients
  • Provided significant value the company and its clients by authoring technical documentation on the utilization, development, and implementation of various web frameworks that were related to the solution
  • Utilized business Japanese on a daily basis while interacting with coworkers

Education

Education
Aug 2005 - Present

Bachelor of Science in Business Administration

University of Alabama

Graduation Date: December 2010     

Major: Management Information Systems                Minor: Computer Software Systems, Japanese                         

Major GPA: 3.5/4.0

Skills

Skills

Japanese

Java

Net Beans

Xcode

Visual Studio

Perl

Objective-C

XHTML

XML

SQL

VB.NET

C#

Certifications

Certifications
Oct 2003 - Present

A+

CompTIA