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Education

Sep 2002May 2004

Masters, Interactive Communications

Quinnipiac University
  • Operational support for the hardware, operating systems, and applications used across all computer labs
  • Operational support for the hardware, operating systems, and applications used across all computer labs
  • Provide Tier 3 support for ongoing client and end-user issues pertaining to computer labs
  • Help design the infrastructure used in new computer labs (physical and virtual)
  • Help support a number of lab and Audiovisual applications and systems

Work History

Feb 2011Present

Computer Lab Administrator

Quinnipiac Univeristy

To manage laboratory(s) for specialized instructional and/or research computing applications. Responsible for supervising all operations of laboratory including user assistance, software management, hardware integrity, and planning for future needs.

  • Trouble shoots problems with hardware and software and arranges for their resolution
  • Installs new software and hardware, determines supply needs.
  • Assists users with problems and provides education and information on lab use and capabilities
  • Keeps informed of state-of-art hardware and software and provides expert advice.
  • Evaluates software and hardware to accomplish labs’ mission.
Feb 2010Feb 2011

Desktop Support Specialist

Quinnipiac University
  • Working in a fast-paced collaborative environment; provide timely, effective and quality customer support to faculty staff and students using computers and audiovisual equipment.
  • provide tech support in-person, via phone and using remote access software across three campuses.
  • maintain computer and audiovisual hardware used in staff offices, public venues and classrooms. As needed assist setup ad use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives.
  • Manage installed base computer hardware and software using Active Directory, Group Policies, scripting languages and batch files to automate tasks.
  • Utilize imaging technologies (WAIK, Ghost, ect.) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers.
  • Promote and explain available services and technology to parents and students at admissions and student affairs events.
Jun 2003Feb 2010

Media Solutions Producer/Supervisor

Quinnipiac University - Department of Academic Technology
  • Responsible for designing, creating and executing the creative, technical and instructional elements necessary to produce instructional, informational, and promotional video/multi media content for the University.
  • Train students, faculty and staff in the operation of technology equipment and classroom multi-media and presentation software.
  • Assist in the operation of the Media Center including supervising student workers.
  • Responsible for installing, maintaining and troubleshooting all computer hardware and software on all three of Quinnipiac's campuses.
  • Answering technical questions of all end users, escalating them to higher-ups if required. interacting with external vendors regarding the procurement and repair of hardware.
  • Deliver one-on-one or group classroom technical training to employees. After consulting with end users, offer recommendations regarding hardware and software upgrades.
  • Tracks the details of all work using a ticketing system. 
Sep 2008May 2009

Professor of Comuter Science - Part Time

Quinnipiac University

Computer Science 101

This course deals with a study of the Internet. Topics covered are the history of the Internet, software and hardware connected with the Internet, the Internet and commerce, education, social issues and how to use the Internet for research. The future of the Internet is also explored. Browsers, search engines and e-mail software packages are examined. An introduction into the HTML programming language is studied as well.

Jun 2001Jun 2003

Technology Specialist

Quinnipiac University - Department of Academic Technology
  • Assure effective utilization of University Media Services equipment
  • Set up and assist in the use classroom technology including LCD projectors, multimedia devices, scanners, digital audio and video devices and CD/DVD recorders.
  • Train students, faculty and staff in the operation of technology equipment and classroom multi-media and presentation software.
  • Assist in the operation of the Media Center including supervising student workers.

Skills

Deploy Studio

Used to image Apple hardware

Munki in a Box

Used to manage and update Apple software as well as 3rd party applications

Citrix
Track-it
Work Order, inventory and project tracking system
Apple Operating System
Windows Operating System
Knowledge Base
Working on a Project team to create the University's first knowledge base. We are using a Sharepoint add-on called Bamboo.
Microsoft Office 2016
Adobe Presenter/Breeze
Adobe Creative Cloud 2016
Sharepoint
Blackboard
Experience using learning management systems, and creating web based learning modules for faculty to for use in online learning.

References

Vincent Buccino

Jennifer Sengsingkeo

Robin D'Errico

Text Section