A Senior Customer Service representative with 10 years of call center experience. Recognized for exceptional customer service. Successful in resolving escalated customer concerns and creating individualized solutions. Technical Writer for Knowledge-Based Articles. Net Promoter Score Improver. Worked with diverse groups internally and externally. Extensively trained in customer relations, billing systems, and device troubleshooting. Proficient in Microsoft Suite Applications. Proven an efficient, reliable self-starter that is adaptable to diverse groups and situations.