• 10646 High Beam Ct. Columbia, MD

Christina Brown

Summary

A senior customer service representative with 8 years of call center experience. Recognized exceptional customer service. Successful in resolving escalated customer concerns and creating individualized solutions. Worked with diverse groups internally and externally. Extensively trained in customer relations, billing systems and device troubleshooting. Proficient in Microsoft applications. Proven an efficient, reliable self-starter that is adaptable to diverse groups and situations


Work History

Work History

Senior Customer Service Representative

2006 - 2014
Verizon Wireless

Provide exceptional customer service to diverse customer base. Deliver individualized solutions and resolve challenging customer issues, Including billing, device-related troubleshooting, sales, web support and service inquires.  Handle customer escalation and served as point of contact for leadership.


Residential Counselor

2003 - 2006
Arc of Howard County

Develop and implement individual goal plans. Administer medication and detail charting. Manage petty cash and consumer funds. Assist with activities of daily living including personal care and grooming preparation of meals, outings and recreational activities in the community.


Customer Service/Sales

2000 - 2003
Nordstrom

Provide exceptional customer service. Set and achieve personal sales goals while supporting the goals of the team. Build customer relationships by following up on purchases. Perform Department maintenance including stock, display and re- merchandising.


Education

Education

Associates Degree

May 2009
Howard Community College
General education degree with emphasis on science and nursing curriculum