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Professional Experience

Apr 2013Present

Senior Director, Internal Operations (promoted from Manager, Senior Manager of Corporate Services & Director, Internal Operations)

Rakuten Marketing, New York, NY

  • Manage fourteen offices accommodating approximately 900 employees and owner of an $11 million dollar budget.
  • Create and uphold company-wide policies.
  • Recruit, hire, train, manage and evaluate a Facilities, Administration and Office Management team of twenty employees globally.
  • Foster the relationship between the executives and their assistants, ensuring executives receive superior support and assistants have a work-life balance.
  • Build and enforce best practices among the executive assistant team to ensure consistencies in support.
  • Change management involving company acquisitions, new policies, office moves and conversion to an agile seating environment.
  • Present and communicate on all levels at company-wide meetings and executive committee meetings.
  • Sell concepts to leaders, ensure follow through and regularly check in to make adjustments if needed.
  • Collaborate with team members at our parent and sister companies to ensure Rakuten standards and policies are met across the board.
  • Initiate employee recognition and team-building by organizing charity events, clubs and activities to promote happiness in the workplace.
  • Monitor all incoming service requests via Jira & email to ensure outstanding customer service for both employees and visitors.
  • Negotiate with various vendors including HVAC, electricians, contractors, designers, pest control, caterers & real estate brokers.
  • Administrator of the company WebEx account, business card ordering website, ID badge printing and Cisco Telepresence Smart Scheduler.
  • Send company-wide correspondence regarding anything from internal account information to office closings.
  • Integrate acquired companies to become accustomed to and comply with company standards and policies as well as our general company culture.
  • Conduct training for both new hires and current employees by creating and recording lessons in Docebo.
  • Organize annual CPR training, purchasing of emergency supplies and monthly maintenance of all office defibrillators.
  • Facilitate semi-monthly company-wide meetings.
Jan 2012Mar 2013

Senior Strategist, Corporate Services

Rakuten Marketing, New York, NY

  • Coordinated the renovation of 33,000 square feet of office space which displaced 186 employees.
  • Organized over 300 boxes of Accounting, Legal and client files for offsite storage.
  • Recorded company phone menu and revised the system to more easily route clients, prospects, vendors and those with inquiries to the correct department.
  • Implemented the documentation of processes, improving backup coverage during a team member’s absence.
  • Created a guide explaining conference room equipment, instructions for company software, an organizational chart with employee photos and a floor plan depicting seating for 186 employees.
  • Reduced the costs of transportation, hotels, catering and wireless phone services through the negotiation of corporate rates and discounts.
  • Revised expense guidelines in collaboration with Accounting.
  • Assisted Corporate Technology in troubleshooting various technology issues and prepare the employees for any major changes like switching servers or programs utilized company-wide.

Dec 2011Jul 2008

Senior Executive Assistant to CEO (promoted from Executive Assistant)

Rakuten Marketing, New York, NY

  • Scheduled and facilitated internal meetings & external client meetings worldwide.
  • Took notes and ensured action items were addressed by deadlines.
  • Arranged complicated domestic and international travel itineraries.
  • Drafted correspondence on behalf of the CEO.
  • Created PowerPoint presentations and reports utilized in executive meetings.
  • Presented at the All Company meeting on a quarterly basis.
  • Prepared expense reports and tracked executive team leave.
Sep 2004Dec 2007

Office Assistant and English Instructor

Aeon Corporation-Asahikawa, Japan

  • Contracted over 250 new clients through interviews and trial lessons.
  • Increased sales of educational materials by 150%.
  • Revolutionized the filing system and implemented the use of a new class scheduling system.
  • Trained new employees on operations.
  • Planned original lessons and taught clients from ages two through eighty.
  • Created advertisements, educational posters, monthly newsletters and organized marketing events.
Aug 2003May 2004

Resident Advisor

Rutgers Residence Life, New Brunswick, NJ

  • Built a community environment within the dormitory by planning and implementing educational and social programs, in addition to designing informative and creative bulletin boards.
  • Conducted student meetings to discuss university policies and encourage communication between members of the student body.
  • Acted as an intermediary agent to reconcile differences among students.