Saira Shah

Saira Shah

Interest

Event Planning Coordinator

The Lodging & Gaming Management Associationat Michigan State University

Volunteer - National Relief Network 2007-2009

Honor Roll, Dance Team, Marching Band - Caledonia High School 2005-2009

Objective

To obtain a customer service related position that will provide needed experience and exposure to management of high end hotels.

Skills

Skills

Skills

  4 years of language education - Spanish Proven ability to work independently Proven ability to work in a team Superior communication and customer service skills Dependable worker with a positive and enthusiastic attitude Continuous international travel Proficient in Microsoft Office  

Education

Education
Aug 2009 - Present

Pre-Licensure

Holloway's Real Estate Institute
Sep 2009 - Present

Bachelor of Arts

Michigan State University

I am currently a sophomore at Michigan State pursuing a degree in Hospitality Business.

Sep 2005 - May 2009

Caledonia High School
Sep 2008 - May 2009

Marketing Program

Kent Career Technical Center
Aug 2005 - Aug 2007

Certification + 100% Attendance

Dale Carnegie Training

I have taken this course twice, once as a student and again as a graduate assistant. 

Work History

Work History
Jun 2010 - Aug 2010

Front Desk/Human Resources Intern

Los Suenos Marriott Ocean and Golf Resort

I spent 10 weeks learning the operation of a Marriott Resort, including the Opera system and the Marriott Basics of Hospitality. I worked in several departments including Housekeeping, Event Planning, Recreation, Bellman, and Restaurant. It was an amazing experience and I've learned that above all, teamwork is most important when operating a successful hotel.

  • Customer relations
  • Check In/Check out
  • Handled cash/credit
  • Room cleaning
  • Guest Birthday Party Planning
  • Hostess in Restaurant
Sep 2009 - May 2010

Night Receptionist

Michigan State University
  • Secure building: lock all doors and front desk
  • Swipe ID’s and fill out necessary paperwork
  • Answer any questions visitors may have
  • Secure safety of residents
Mar 2009 - Jun 2009

Cosmetic Dental Technician

WOW Smile Express
  • Worked independently during each shift: Open/Close
  • Gave sales pitch to potential customers/Upselling
  • Performed teeth whitening procedure
  • Handled cash/credit
Jun 2008 - Sep 2008

Personal Assistant to Broker

Housing Asset Management LLC
  • Communicated with customers, employees, and other individuals to answer questions and explain information
  • Scheduled appointments
  • Operated office machines
  • Data entry