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Work experience

Jan 2007Present

Sales Representative / Service Technician

C. F. Biggs Co., Inc.

Sales Representative – since 12/2009Sales of document imaging software, document scanners and microfilm. Responsible for all customer communications, proposals, product demonstrations, and product training on hardware and software.Lead Service Technician – 1/07 – PresentLeading authority in the company for document management software, SQL and IIS for service technicians and sales representatives. Creating and maintaining Service Guides for the imaging department. Creating and maintaining FAQ database for software issues, and updating online database of manuals and documentation. Certified Technician for Canon document scanners, check scanners and microfilm reader/printers. Train service technicians and Sales Professionals on Software and Hardware. Organize and maintain inventory of service parts. Install, configure, and troubleshoot SQL based ECM Solution for stand-alone and server based SQL installations.Test new versional of Document Management Software

Jun 2004Present

Technology Consultant and Support Specialist

Technology Applications

Owner and operator of Computer and Network Sales, Support and Consulting Company. Specializing in small to medium business. Total support of hardware and software, web hosting and design. Supporting business, non-profit, retail and home sites. Installing and maintaining computers and networks including VPN, wiring, wireless networks, and remote access. Microsoft Partner.


Lead Technician - Contract

Nov 2004Jan 2006

Technology Consultant

Essential Solutions LLC

Technology consultant and technician for small and medium size businesses. Supported multi-server environments to small workgroups. Supported standard, non-standard and custom software applications.

Sep 1998Jun 2004

Regional Technical Support Specialist

LSU AgCenter

Technical support for 20 sites and approx. 150 computers and users. Responsible for setup, maintenance, troubleshooting and repair of PCs, networks, and peripherals, as well as software support and user training. Assist with support of video conferencing. Significantly cut down on time needed to install and maintain Operating Systems and applications, by using images, automated network installs, standardization, and efficient update and maintenance methods.


Louisiana Technical College

Managing and Maintaining Server 2003 (70-290)

Server 2003 Network Infrastructure (70-291)

CompTia A+ Hardware

Louisiana State University

Dale Carnegie Sales Advantage
Aug 1989May 1993

Bachelors of Science

Nicholls State University


SUMMARY OF QUALIFICATIONS Veteran in the IT industry with nine years of full-time experience. Highly experienced in fast paced technical support and consulting since 2001. Proficient in all Windows platforms, Including Server 2008 and Windows 7 Proficient in Network configuration and troubleshooting Expert in a variety of hardware and software support (Full list available) Software trainer for a wide variety of software. Newly experienced in Sales and Marketing Long-term sales process negotiations Rebuilding relationships with existing accounts New account opportunities. Very effective multi-tasking; highly organized and motivated by quality and customer service. Recognized as highly trusted and liked by customers and co-workers. Strong project planner with attention to details. Uses accepted best practices, team collaboration, performance measures and appropriate planning to provide the best solution for the company. Works well under pressure, in team environments and individual assignments.



  • Working with computer imaging and deployment on Server 2008 domains.
  • Continually working with document management solutions and applications.
  • Ongoing self-improvement with communication skills and sales strategies.


  • Sign Language - learning sign language with my daughter.


Technical Expertise
TECHNICAL EXPERTISE   Experienced in fast paced technical support since 2001.  Currently using Windows Server 2008 and Windows 7 OS’s among others.  Hardware setup, upgrade, troubleshooting and repair (Computer, Printer, Scanner, Microfilm).  Operating System and application installation and troubleshooting.                                      Software                                                                                            Level of Knowledge Server                Server 2008, 2003, 2000                                                                 High Windows            Windows 7, Vista, XP, 2000, 98, 95, etc.                                      Expert Sharepoint        Sharepoint 2000, 2003                                                                      Limited Databases        MS Access 2007-2000, SQL 2008, 2005, 2000                         Moderate AntiVirus            Symantec/Norton, McAfee, eTrust, AVG, Panda,                           High                             Security Essentials and more      Financial            QuickBooks, Quicken, Peachtree                                                  High Email                  Outlook 2007-2000, Outlook Express, Windows Mail                Expert                             Exchange, Lotus Notes, Domino                                                  Moderate Hardware          Desktop, Laptop, Table PC                                                            Expert                             Document Scanners, Check Scanners, Microfilm                      Expert                             Laser Printers, Multi-function devices                                            High MS Office            MS Word, Excel, PowerPoint, Publisher                                        Expert Corel                  Word Perfect                                                                                      High                             Corel Draw 12, Drawings 2                                                          Moderate CRM                    Act!                                                                                                      Moderate Backup               Backup Exec, NTI, Retrospect, Genie Backup                            High                             ArcServ                                                                                              Limited Webdesign        HTML, ASP, CSS, Front Page                                                        Limited                             MS FrontPage                                                                                  High Scripting            Visual Basic, Active Directory, Windows shell                            Moderate Virtual                  Virtual PC, Virtual Server, Hyper V                                                High Networking        Wiring, P2P, Server/Client, LAN, Wireless                                  Expert                             WAN, VPN                                                                                          High             Citrix                                                                                                  Moderate



CompTia A+


CompTia Net+


Microsoft Certified Professional - Windows XP


Canon Certified Technician