Sales Representative / Service Technician
C. F. Biggs Co., Inc.
Sales Representative – since 12/2009Sales of document imaging software, document scanners and microfilm. Responsible for all customer communications, proposals, product demonstrations, and product training on hardware and software.Lead Service Technician – 1/07 – PresentLeading authority in the company for document management software, SQL and IIS for service technicians and sales representatives. Creating and maintaining Service Guides for the imaging department. Creating and maintaining FAQ database for software issues, and updating online database of manuals and documentation. Certified Technician for Canon document scanners, check scanners and microfilm reader/printers. Train service technicians and Sales Professionals on Software and Hardware. Organize and maintain inventory of service parts. Install, configure, and troubleshoot SQL based ECM Solution for stand-alone and server based SQL installations.Test new versional of Document Management Software