Melissa Tenorio

Melissa Tenorio

Profesional Profile

Advertising and Marketing student from U. Interamericana for 2 years, expertise in advertising, basic psychology and basic marketing. Wide knowledge in management and customer service.

Broad experience in various areas, all related to public relations Has worked in hotels, restaurants, casinos, call centers.

Accounting student at the University San Jose, title of Assistant Accountant.

Experience and knowledge in accounting and financial management of national and international companies, specifically in the area of Banking (account opening, counseling, management of online banking).

Trusted employee, used to handle private and sensitive information.

Ability to lead teams. Paperwork and administration.

Experience in Administration, management and knowledge in legal and labor issues in accordance with the legislation of Costa Rica.

Experience in tourism, management and organization of tourist packages.

Professional singer currently working in the production of corporate events, hotels, weddings. Long and extensive experience in national settings with important artists.Corporate events organization for several companies over 3 years. Production of major events and quotations.

Loyal, sincere, willing to learn everything that relates to the different areas where she has worked over the years.

Work History

Work History
Aug 2010 - Oct 2010

Administrative Assistant

Code My Concept

To manage accounts, personnel management and telephone.

To participate in administrative and financial functions of  local financial department.

Reconcile accounts.To be in charge of day to day operations, petty cash and checks.To help the CEO in several projects to maintain the office up and running everyday.Receptionist and Customer Service.

Jul 2010 - Sep 2010

Customer Service Representative

Eclipse in Action (Temp Job)

Customer Service by phone. To handle very sensitive and private financial information.

Jun 2007 - Mar 2010

Treasury/ Executive Assistant

K23Group

To direct and participate in administrative and financial functions of international and local financial department. Opening bank accounts in various international financial organizations. Take the ongoing accounting process of bank accounts in the systems.Reconcile accounts.Maintain accurate flow of funds in the company to maintain daily operations.Fulfill the responsibilities and functions of the CFO in his absence and continue to ensure cash flow of the company.Receptionist and Customer Service, command and coordination functions of projects.

Jan 2007 - Jun 2007

Technical support and customer service representative

Hewlett Packard Costa Rica

To establish a client profile record consisting of modem numbers for remote access, software release information, serial numbers, system bay-face drawings, and a system software printout to show the database configuration at the point in time we assume service responsibility. 

To provide the client administrative tools for areas.

To provide quality costumer service to ensure understanding of important information client may use to fix several techical issues

Jan 2006 - Jan 2007

Call Center Representative

Datascension Costa Rica (Temp Job)

To interview clients in different parts of the world using Marketing and Advertising studies of various international companies.

To coordinate with QA supervisor our research process and interviews were handle in a professional and appropriate way.

Feb 2005 - Jan 2006

Customer Services Representative & Assistant Administrator

Bingo.com

Customer Service by phone And Also using Programs Such as Live Help and Live Chat.I Was in charge of calling and making inquiries Customers Regarding deposits.Mail MergingSelling of the Different Packages That We OfferTraining of new Employees.

2000 - 2002

Executive Assistant

ANFE (Asociaciòn de Fomento Econòmico)

To manage accounts, personnel management and telephone center.

Assistant Executive Director.Planning meetings.Customer Service.

Education

Education
Jun 2008 - Oct 2008

Accounting Assistant

Universidad San Jose

reconciliation of accounts, accounting in general.Intermediate knowledge in SAP (financial program)

Jan 2000 - Dec 2004

Associates

Universidad Interamericana

Adveritising I & II

Marketing I & II

Basic Math

Statistics I

Macintosh I

Communication Semiotics

Oral and written expression

Strategic Management

Appreciation of Art and Design

Research Methodology

Advertising Psychology

Skills

Skills

Professional singer

I have participated in various stages with national and international musicians. This profession gives me my own safety as well as excellent handling of my abilities. I have a excellent vocabulary which allows me to handle all types of situations in a professional and assertive way.

Portuguese student

English Spoken