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Board Builders Program

Rapides Foundation

Alexandria, LA

Title 31 - Banking Secrecy Act

Joseph Eve Certified Public Accountants

Marksville, LA

Hospitality Trainer


Dallas, TX

Competitive Intelligence

Society for Competitive Intelligence

New Orleans, LA

Human Performance Improvement

American Society for Training & Development

Dallas, TX

Blackjack Dealer School

Paragon Casino Resort

Marksville, LA

Advanced Slot Math & Bonus

Tulane University

Biloxi, MS

Maximizing Table Game Operations

Tulane University

Biloxi, MS

Identifying & Preventing Fraud in Slot Operations

Tulane University

Biloxi, MS


Results-oriented, experienced business professional with proven abilities in strategic planning, project management and operational efficiency.  Background includes successful implementation of organizational plans, setting and administering budgets, and developing and improving processes to meet short and long term goals.  Obtains consensus and builds efficient teams.  Ability to detail project information and determine effective processes for operations.  Experienced in facilitating workforce change that effectively supports organizational, operations and financial objectives.

Areas of Expertise

  • Outstanding track record of strategic contributions in visioning, planning, and accomplishment of a range of business-related initiatives, with significant success in developing emerging concepts into full=fledged, high-performance realities.
  • Offer a valuable blend of leadership, creative and analytical abilities that combine efficiency with imagination to produce bottom-line results.  Proven success in planning , directing and coordinating staff activities to maximize cost options and produce optimal outcomes.
  • Calm under pressure, diplomatic and tactful with professionals and non-professionals at all levels. Recognized for ability to negotiate, manage and deliver positive results.

Work experience

Sep 2006Present

Training Manager

Paragon Casino Resort
  • Designed and implemented the Management Certification Program to improve the leadership skills of vice-presidents, directors, managers, and supervisors.
  • Domain Administrator for the companies Learning Management System (LMS).
  • Facilitate workshops and seminars for line associates, supervisors, and senior managers in areas of customer service, team building, leadership, Human Resources, performance improvement and computer skills.
  • Instructor for Alcohol Awareness Training (AAT) a State of Louisiana required course for anyone who sells or serves alcohol or tobacco products.
  • Evaluate key departments and provide managers with a comprehensive needs analysis.
  • Develop training courses to meet specific departmental needs and ensure associate development.
  • Produce digital training videos as needed for property-wide communications.
  • Monitor department finances/budget and maintain all financial records.
  • Selected by General Manager to serve on the Executive Guest Service Committee.
  • Vice-Chairman of the Safety Audit and Enforcement Committee.
  • Created and directed the "Special Forces" team, a group of front-line associates and managers whose goal was to improve the guest service experience for the entire property.
  • Temporarily assigned to Hotel Reservations department for six months to help the Director and managers develop and standardize the processes involved in making reservations for customers and casino VIP's.
Jan 2004Sep 2006

Gaming Analyst

Paragon Casino Resort
  • Analyzed the performance of Table Games and Slot Operations assisting teh Vice-President of Gaming and Gaming Managers to maximize operations.
  • Composed annual budget in excess of $100 million for Gaming departments ensuring the integrity and consistency of all financial data.
  • Participated in monthly Financial Reviews and Slot Performance Reviews.
  • Recommended equipment purchases to improve departmental efficiencies.
  • Monitored gaming activities to ensure enforcement of applicable laws, rules and regulations
  • Worked with consulting groups to evaluate various amenities of a $150 million property expansion which included 250 hotel rooms, spa, movie theater and parking garage, convention center, an enlarged concert hall, and atrium area with alligator habitat.
  • Evaluated gaming and marketing activities from a revenue and performance perspective.
  • Served as Competitive Analysis Team Leader and author of its policies and procedures.
  • Chaired the Reinvestment and Strategic Assessment Committee.
Mar 2002Jan 2004

Executive Assistant to General Manager

Paragon Casino Resort
  • Initiated competitive analysis/intelligence program and reported finding to the Operation Committee.
  • Composed correspondence and reports for the Executive team, prepared communications and presentations as directed by the General Manager.
  • Maintained schedule for the General Manger and coordinated the agenda for meetings he chaired.
  • Processed all documents submitted for General Manager approval; capital expenditures, travel requests, contracts, agreements and purchase orders in excess of $5,000.
  • Acted as liaison with visiting VIP's, booking hotel rooms, meeting spaces, and transportation to and from the casino.
  • Discerned issues/information to ensure that the General Manager and Executive Staff were apprised immediately of urgent information, especially those items that are sensitive or raise some legal or public relations risk for the casino.
  • Served as project manager for the competitive analysis/intelligence group at the request of the General Manager which included; planning and coordinating multiple trips to competitive properties, gathering usable data, writing analytical reports, maintaining historical data.
Aug 2001Mar 2002

Temp Worker @ Paragon Casino Resort

Sperion Staffing

Administrative Assistant for the CFO

  • Planned, organized and coordinated all general administrative activities for internal customer service and office support including identifying management needs and providing support/solutions.
  • Ensured compliance with departmental and corporate goals and objectives. Interacted directly with corporate attorney on all contracts and completed red-line detail.

Receiving Warehouse Supervisor

  • Direct action plans for department operations. Supervised/evaluated performance of nine personnel.
  • Reorganized department, increasing operation efficiency.  Ensured maintenance of industrial equipment and OSHA certification of receiving associates.

Full-Time Student & Dorm Administrator

Franciscan University of Steubenville

Co-Owner & General Manager

Targil, Inc
  • Led start-up company from inception to market success with over $2.3 million in annual sales revenue at time of sale in 1997.
  • Directed all aspects of the business including planning and development, sales/marketing, administration, accounting, purchasing, MIS and human resources.

Personnel & Admnstratve Supervsor

Louisiana Army National Guard

Recipient of: Meritorious Service Medal, Army Achievement Medal, Army Commendation Medal, Armed Forces Reserve Medal, Humanitarian Service Medal and National Defense Service Medal.


Lauren LaBorde

Martha "Marty" Pernell

Lonnie Bridges

Mike Lopez




American InterContinental University


Certified Instructor
Received Instructor designation while serving in the National Guard.
Microsoft Office Suite
Touch Typing



Board of Directors

Avoyelles Society for the Developmentally Disabled

Mass Care & Shelter Operations

American Red Cross

Religion Teacher

St. Joseph's Catholic Church

Confirmation Instructor

Sacred Heart of Mary Catholic Church

Chaplain's Assistant

Wheeling Hospital

Jr. High Religion Coordinator

St. Peter's Catholic Church

Client Care Representative

Acadiana CARES