Director - Product Development and Product Management
Service Wing Solutions Inc.
Service Wing Solutions is a start-up company providing Decision Support and Data Intelligence solutions to the Hospitality, Healthcare and Fitness industries leveraging a SaaS platform and Web 2.0 technologies. I was recruited by the CEO and Board to manage the definition, development and market introduction of all products including performing all market research, setting market share, growth and profitability targets and facilitating customer adoption and post-sales support.
6 Ways I Have Added Business Value at Service Wing:
1)I led the definition of the product vision, created all market research, competitive analysis and product definition (MRD/PRD) phases for 3 industry-specific solutions. Engaged three “lighthouse” accounts during product definition; each account adopted the product in phase 1.
2)Managed all off-shore product development to insure on-time delivery of phase 1 and 2 products.Made critical trade-off decisions to keep scope of development clear and on track.Tracked software customization, defects and issues. Involved during each phase of the SDLC.
3)Developed technology strategy and implemented business intelligence solution purchased by first customer.
4)Implemented eXtreme Programming (Agile) & SCRUM development methodology with 12-person India-based team that resulted in a 3 month acceleration in time to market and reduced FTE headcount by 25%. Applied Extreme Product Management (XPM) principles to create the minimum artifacts required to deliver a product the market wants.
5)Secured Round 1 funding by presenting corporate vision, product concepts and market growth opportunity to groups of investors.
6)Leveraged the use of Drupal platform for internal development and new support website.Solution was deployed quickly and helped focus their web development team on higher priority, business-oriented projects.
Additional Expertise: HIPAA, Patient intake kioks/tablets, HIPAA/HL7 transactions sets, EMR, PMS, Body area network data integrations.