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To provide technical innovation and the operation of all systems. To analyse information being produced from all systems and ensure robust performance. Investigate, analyse and correct any incorrect system behaviour or system outages; ensure that key services are stable and available with minimal interruptions or downtime.

Work experience

Sep 2010Present

Manager, IT Operations

Campus Support
  • Provide technical and managerial direction to achieve both the day-to-day operational requirements of the information services department as well as the long-term technology needs of the company.  (40 schools throughout Canada, 10,000-15,000 student population)
  • Direct and coordinate activities of the Help Desk (12 staff, 20 ITs in 5 Canadian provinces)
  • Participate in weekly and monthly Infrastructure and Operations team meetings.
  • Manage operational delivery in order to meet approved SLAs and OLAs
  • Maintain a solid and positive relationship with IT and client business users.
  • Provide management coaching and mentoring to on-site resources, by measuring their performance, providing feedback, and taking corrective actions as needed.
  • Ensure on-site staff has the appropriate skills, resources and tools to perform their duties effectively and efficiently.
Feb 2000May 2010

City IT Manager

Pacific Palisades Hotel - Kimpton Hotels & Restaurants
  • Vendor management and handling of the budgetary (<$1M) financial aspects of an IT department
  • Established best practices, systems documentation and maintenance of all IT assets
  • Ensured effective contract management negotiations to avoid risk and achieve optimal benefits
  • Travelled across North America to meet with suppliers and vendors; explained software/hardware and applications needs for the company
  • Established business relationships, systems documentation and maintenance of software and hardware assets
  • Managed projects in multi-unit environment (<$200k), global applications, lease and support contracts
  • Ensured company is well informed, at all times, of IT changes and news worthy events
  • Provided 24/7 technical assistance and support with equipment, personal computer and telecommunications questions to 100 users in Vancouver and Whistler
  • In charge of 2 IT offices: systems, development, installations, desktops, servers both hardware and software (XP-Vista-7-2003servers), configuration of networks and voice systems (PBX), LAN/WAN environment, TCP/IP, DHCP, routing network protocols, Wi-Fi Cisco Access Points, virus protection, disaster recovery and backups
  • Member of the Standard Operating Procedures team to procure and implement company-wide standards to over 2500 employees
Sept 1996Feb 2000

IT Manager / Credit Manager

The Listel Hotel
  • Management of Accounts Receivable, invoicing, collection and reconciling accounts
  • Processed and monitored payments and expenditures in an effective and efficient manner
  • Reorganized finance and data-processing departments to improve efficiency, timelines, and relevance of financial reporting
  • Networked the administration office; installed servers for file, printers, database sharing
  • Reduced operating costs and administrative labour expenses by introducing accurate expense-monitoring systems
  • Purchased software, hardware and other IT supplies
  • Initiated business relationships with vendors and suppliers to improve all areas of IT responsibility



HR Supervisory Training

HR Pacific Palisades Hotel

Microsoft Certified Systems Administrator

CDI Corporate Education

Associate of Science

College of Advanced Technologies