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Work experience

Feb 2010Present

Customer Service Representative

AVON
  • Order customer's merchandise
  • Deliver customer's merchandise
  • Collect monies
  • Send monies to company via computer using Microsoft Office and Windows Vista
Apr 2010Present

Vendor Tainer

The Richmond Flying Squirrels

- Collect and give monies back to customer

- Walk aisles of stadium selling vendor's products

- Give count of items when leaving the office area to sell

- Give count of items when returning to office when game is over

- Turn in the correct amount of money for items sold

Jul 2009Oct 2009

Front Desk Clerk

Econo Lodge Hotel
  • Checked guests in and out
  • Entered guest information and payments into computer
  • Answered phones
  • Handled monies
  • Handled customer complaint and comments
  • Printed daily reports for the manager
  • Set up breakfast area
Apr 2007Oct 2007

Customer Service Manager

Wal-Mart
  • Managed 70+ cashiers and lot attendants
  • Handled customer complaints in person and by phone
  • Handled monies
  • Handled cashier loans
  • Ran a register
  • Conducted associate evaluations and interviews
Sep 2001Apr 2007

Customer Service Manager

Wal-Mart
  • Managed 80+ frontend associates and lot attendants
  • Handled customer complaints by phone and in person
  • Handled monies
  • Handled cashier loans
  • Performed overrides
  • Ran a register
  • Conducted associate evaluations and interviews
  • Performed associate coachings
May 1999Sep 2001

Floral Department Manager/Cashier

Ben Franklin Crafts and Frames
  • Ordered merchandise
  • Stocked shelves
  • Answered phones
  • Handled customer complaints
  • Assisted the floral designers
  • Ran a register
  • Handled monies
Jan 1995May 1999

Assistant Director

FFWB Daycare
  • Assisted the director and filled in
  • Handled parental concerns
  • Answered phones
  • Filed paperwork
  • Entered information into the computer using Windows XP
  • Handled monies
Jan 1994Mar 1995

Waitress/Hostess

The Grapevine Greek and Italian Restaurant
  • Greeted customers
  • Seated customers
  • Took the customer's order
  • Delivered food in fast and friendly manner
  • Handled monies
  • Made sure customer's stay was pleasant
  • Cleaned tables
  • Cleaned seating area
Mar 1992Dec 1994

Cashier

Food Lion
  • Scanned and bagged customer's merchandise
  • Handled monies
  • Kept work area clear and free of debris
  • Cleaned registers
  • Cleaned frontend
  • Helped customer service manager when needed
  • Helped stock shelves when needed

Education

Jan 1994Jun 1994

High School Diploma

JR Tucker High School

Skills

Computer/Typing
Use Windows Vista Home and Home premium Type over 40 words per minute Use Microsoft Home Office Use Microsoft Office word

Summary

I am an individual that gives friendly customer service wherever I may be. I looking for a position where I can grow with the company. I am very goal oriented. I give my all plus some more to get a job done. I work well as a team or on my own. I believe in second chances in life and work. I am very energetic and have a great personality. I am very dependable and always like to be on time.

Objective

My objective is to find a job where I can grow with a company and be part of the team. I love meeting new people and seeing what they have to offer. I want to one day be a manager or owner of a business.

Interest

  • Love singing
  • Love working on the computer
  • Love new challenges
  • Enjoy working with children
  • Enjoy giving an extra hand to help the needy, homeless, and elders

References

Vergel Maness

  • Helps the pastor
  • Have known him for 5 years

James Bullock

  • Pastor of church
  • Handles all problems of the church
  • Has known me for 14 years