Husnain Awan

• Assisted customers with resolving their application errors, critical vulnerabilities and overall performance issues
• working with various customers in the agency to consolidate their servers and applications as part of a government DCOI initiative
• Worked on creating a Windows Server 2016  baseline image  by working with Security team to remediate security vulnerabilities base on DISA STIG
• Worked on a Datacenter migration project that involved moving  the complete network and server infrastructure from one location to another which involved a cabling plan, rack elevations, and  procurement to build out the data center
• Setup Hyper-V replication between two sites for critical systems in order to maintain offsite fail-over capability
• Setup and managed multiple Hyper-V clusters for hosting VDI desktops, production Windows 2008\2012 and Linux virtual servers.  
• Built and configured System Center Virtual Machine Manager (SCVMM) 2012 server and designed logical network infrastructure to setup a Private Cloud
• Setup and managed highly available load-balanced Remote Desktop Session Host farms (Terminal Servers) for Shared Desktop use
• Managed, upgraded, and maintained several SolarWinds applications servers Network Performance Monitor, NetFlow Traffic Analyzer, Network Configuration Manager, Server & Application Monitor, Storage Manager and Virtualization Manager
• Managed and administered Backups  using Veeam for VM Backups and Replication
• Worked on  a  migration project  to upgrade a Hyper-V cluster from 2008 R2  to 2012 R2
• Installed and configured Symantec EndPoint Protection (SEP) Antivirus on several servers from centralized console while working with the security team. Applied Exclusions policis  to the Hyper-V cluster storage
• Accessed and managed a domain level OU involving  servers, virtual desktops and service accounts
• Managed, maintained and setup several Hyper-V Host servers on a Windows Server 2012 cluster
• Maintained, and monitored server hardware Using Dell OpenManage, Lifecycle Controller (UEFI) as well as iDRAC (out of band)
• Functioned as a team member in a Data Center operations support team and after hours on-call support
• Trained and mentored new team members on the Virtualization environment and Data Center infrastructure
• Administered and performed upgrades on Dell Equallogics and Compellent SAN. Carved out storage space in the form of Cluster Shared Volumes (CSV) to customers
• Worked with Cisco and Dell For 10 Switches for configuring ports and VLANs as well as performing maintenance on them
• Applied Powershell and SQL scripts to resolve issues with Systems center applications, virtualization, and to automate processes
• Applied wild card certificates to internal websites
• Worked on hardening and mitigating Nexus  Cisco switches based on Tenable security scans
• Assisted the Help-desk team with customers move which involved setting up switches and virtual file and print servers

• Administered day to day running of the BMC FootPrints Ticketing System and MS SQL 2008 servers
• Designing  workspaces for departments within FootPrints by using form designer as well as creating quick ticket templates and escalations and workflows for various projects in FootPrints
• Adding, modifying and removing user and support staff accounts 
• Running upgrades and scripts on the servers
• Making changes to various workspaces based on customer needs 
• Participated in a monthly nationwide conference call to discuss imporvement or changes to the FootPrints System

• Installed, configured, and managed MS SharePoint 2010 Portal Services
• Setup and maintained websites using SharePoint 2010 Team Services
• Performed regular updates to the SharePoint server
• Administered user accounts on the SharePoint server
• Installed, configured, and manged SQL server 2008 Databases using SQL Server Management Studio  -
• Maintained and setup Windows 2003/2008 for various roles and features

• Monitored server/system hardware operations to ensure properly set configuration options
• Planned implementation of enhancements and upgrades to the system
• Installation and testing of system hardware
• Advised customer of hardware requirements, configurations and limitations
• Maintained contact with vendors during problem restoration and advises customer and management of restoration status
• Supported Government furnished NSSM tools, PING, TRACERT and other common troubleshooting commands, prepared to diagnose and resolve problems at the physical and data link layers and common problems at the network (IP) layer
• Participated in the DIACAP remediation by applying Gold Disk and retina scans on Laptops
• Added Macs to the domain and ran specially designed software to secure them
• Secured laptops and desktops on the networks by configuring the registry keys and group policy settings 

• Providing support by administering it remotely through the F.D.C.A portal
• Assigning, and resolving tickets using Remedy as well as maintaining SLA
• Administer user accounts on Safeboot server
• Re-image laptops and desktops using the Altiris server
• Administration of AD and Novell users and group access
• Push approved software on workstations using Altiris
• Troubleshooting VPN connections on user desktops
• Troubleshoot network connectivity by accessing the Cisco switches through the Cisco IOS and administer network security through port security on switches
• Using ConsoleOne for remote network troubleshooting to regional offices
• Maintain and configure Windows 2003/2008 as well as patching  security updates on servers

• Providing support by phone or in person to a large user base
• Completing, recording, closing and assigning tickets using Remedy
• Administer user accounts in Active Directory
• Install approved software on workstations -
• Troubleshoot various types of printers and network connectivity issues on workstations
• Setup new user email and login accounts
• Replacing and upgrading various types of hardware
• Repair workstations experiencing blue screens or trap errors - Trained users experiencing minor problems with the workstations
• Assisted with agency wide  user desktop upgrades

 Java, C & C ++ Programming Languages - Unix System Administration - Mathematics