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Summary

To obtain a position as a professional with a multi-national organization where I can continue to excel in my career while successfully contributing to its operations.

Work experience

Nov 2015Present

IT Support Officer

The Institute of Chartered Accountants of Pakistan

Responsible for the smooth running of computer systems and ensure timely

  • response to users complaints.
  • Installation and configuring computer hardware operating systems and applications;
  • Troubleshooting of nodes and address network problems
  • Providing user support with proper documentation support
  • Setting up new users' accounts, profiles and configure email and ERP access in coordination
  • with IT - Karachi;
  • Responding within agreed time limits to call-outs;
  • In case fault is not manageable in-house arrange of external support solution
  • Conducting electrical safety checks on Peripherals (PC & Printers).
  • Co-ordination with IT Department Karachi for all local IT related issues
  • Updating of different Software’s and Anti-virus from time to time
  • Maintain uniformity in software installed
  • Maintain inventory of Hardware and software available & keep track of location
  • installed and transfers if any
  • Ensure Multimedia available are running perfectly
  • Ensure Periodical Preventive Maintenance of Hardware is carried out
  • Manage and ensure smooth operations of Video Conference and Audio Conference
  • sessions for conduct of meeting
  • Maintenance of user support log and ensure the same is forwarded to IT – Karachi.

Other Responsibilities

  • Carry out any other task assigned by Head Office or Region Office from time to time.
Jan 2015Jun 2015

Customer Service Coordinator

Telenor      

Bio-metric verification project

Feb 2014Sep 2014

HR and IT Assistant 

Sojhla - For Social Change 

IMy key job details include, but are not restricted to, the following:

  • Managing HR and Reporting
  • Managing Mail Server
  • Coordinate with the employees
  • Perform various functions related to IT projects
  • Perform scheduled Backups
  • Prepare Payroll
  • Manage Leave Management
  • Monitor Inter Department communications
  • Troubleshooting
  • Generate and Analyze weekly, monthly reports
  • Record Daily Attendance
  • Prepare presentations
  • Develop and maintain research database


Education

Apr 2014Sep 2014

MCSE 2012

The Net Rider

Microsoft Certified Solution Expert

20112013

M.Sc. IT

University Lahore

3.27/4.0

20082010

B.Com

Bahaudin Zakriya University

Punjab College of Commerce – Gulgasht Colony, Multan

2nd Division – Commerce

20062008

Certificate of Intermediate

Government Emerson College, Emerson Road, Multan 

Board of Higher Secondary & Secondary Education, Multan

2nd Division – Premedical Group

20042006

Certificate of Matriculation

Government Model High School, Emerson Road, Multan

Board of Higher Secondary & Secondary Education, Multan

1st Division – Science Group

Skills

Networking
Excahnge
TMG, ISA
Windows, Server 2008, Server2008 R2
Linux OS
MS Products
Apache Tomcat, VS, Adobe Dream Viewer
Computer hardware & Windows application
HTML, CSS
C#

References

Will Be Provided Upon Request.