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Professional Affiliations

  • Member, itSMF USA, 2006 - Present
  • Secretary, Northeast Florida LIG Board of Directors, 2007 - 2009
  • Member, itSMF USA Healthcare Special Interest Group, 2008 - Present
  • Member, itSMF USA Interest Group Services Committee, 2008
  • Networking Vice-Chair, itSMF USA Fusion National Conference Committee, 2007
  • Member, Information Systems Audit and Control Association, 2007 - 2009
  • Member, Association of Contingency Planners, 2005 - 2009


Ryan Gomez

“Kris is a detail-oriented individual who knows IT change management process very well. Her insight on disaster recovery, ITIL, servers, and databases make her a valuable member of the Shands IT staff. I had the pleasure of working with her on multiple occasions and I admire her professionalism and thorough understanding of the different components of IT. She is also known for being a prolific documenter of IT processes. Any organization that hires her would appreciate the expertise and knowledge that she acquired through years of experience in the IT arena." September 14, 2009

Herb Fischer

I had the pleasure of working with Kris for over two years on the Board of Directors for the Local Interest Group of itSMF. The mission of this group was to promote IT infrastructure management best practices through information sharing and networking in the Jacksonville FL area. Kris and I changed positions on the Board several times during the years, but several things remained constant. Those were Kris's leadership, dedication, and hard work. Kris is a well seasoned professional who, somehow, manages to keep current across a wide spectrum of rapidly evolving technologies. All that combined with superb organizational skills and being a genuinely nice person, makes her a pleasure to work with. August 5, 2009

Peter Beasely

"Kris Smith has been a steadfast champion of how IT departments can improve their IT service quality. From when we first met in 2006, I've seen Kristine be a stauch advocate of ITIL-oriented business process improvement - change management, configuration management, incident management - and their resulting benefits for business impact assessments and disaster recovery preparedness. It's not easy to spearhead service management intitiatives, but Kris has done this very effectively at Shands Jacksonville Hospital." August 20, 2009


Individual with a proven track record for designing and implementing effective process improvement and organizational change initiatives to improve the efficiency of IT Operations.  Project Management skills managing small to large scale projects and redesign efforts.  Experience working with all levels of management from Senior Executives to System Engineers.

  • IT Service Management – Change/Release/Configuration
  • Disaster Recovery Planning
  • Risk Assessment / Risk Management methodologies
  • Strong understanding and use of SQL database queries
  • Detailed Analysis of system applications and databases
  • Technical Communication – Policies, Procedures, Proposals, Detailed Analyses, User Training, Presentations, Collaboration Techniques
  • Regulatory Compliance (HIPAA, SOx)
  • Quality Assurance/Process Control
  • Microsoft SQL Server
  • Crystal Reports
  • Business Intelligence Tools
  • Microsoft Office (Word, Excel, PowerPoint, Visio)
  • RoboHelp
  • SharePoint

Change Indicators

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Farnsworth Files


Work experience

Aug 2005Present

IT Risk Analyst

Shands Jacksonville Medical Center
  • Evaluate and execute all aspects of IT risk assessment activities including planning and developing IT risk and vulnerability assessments;
  • Identify and verify that internal system controls are appropriate;
  • Determine disaster recovery requirements and recommend strategies to meet those requirements;
  • Coordinate the development of recovery plans and the preparation and execution of quarterly/yearly disaster recovery testing;
  • Coordinate and administer the review, approval, release, and communication of functional change requests into the production environment, identifying any potential conflicts or risk to the business;
  • Manage, enhance, and provide ongoing training relative to processes and procedures;
  • Manage toolsets utilized for communication of change and reporting of Key Performance Indicators (KPIs) that drive process improvements and accountability.
Jul 2008Present

Research Consultant

Shands Jacksonville Medical Center

National Institutes of Health, Agency for Healthcare Research and Quality

"Reducing Risks by Engineering Resilience into Health Information Technology;" April 2008 - Present 

Participant of a NIH research project charged with the development of a safety-criticality model and supporting toolkit.  This project will enable organizations to identify and rank the safety-criticality of various information systems; evaluate and improve system maintenance plans and procedures for safety-critical information systems; and assess the safety of proposed systems during acquisition.  Grant subject has been rated an "Excellent Critique" by the AHRQ Special Emphasis Panel and has been approved for continued research.

Jan 2001Aug 2005

Database Administrator

Shands Jacksonville Medical Center
  • Performed database maintenance for mission critical financial systems;
  • Performed hardware, software, and database upgrades on enterprise systems as they became available;
  • Participated in planning and analysis sessions for all financial system implementations;
  • Performed system performance monitoring, created and executed database indexing and triggers, and report development;
  • Responsible for backup, recovery, and system high availability to a user population of 3000+;
  • Developed software installation procedures and trained desktop staff as products were deployed.
Jan 2000Jan 2001

Application Analyst

Shands Jacksonville Medical Center
  • Planned, organized and managed assigned systems implementations, upgrades, enhancements and maintenance for Pathways Materials Management, Pathways Financial Management, Business Intelligence, and Pyxis;
  • Determined and evaluated user issues and needs, recommended solutions with follow through and provided applicable system support;
  • System Administrator for Fax, EDI, and Translator services using ANSI X12 protocol


NIMS 200


NIMS 100


ITIL V2 Foundations