Product & Service Trainer(Abu Dhabi International Airport Duty Free Shop)
Burberry, Salvatore Ferragamo, Bvlgari, Emporio Armani, Givenchy, Mont Blanc, Fendi, Coach, Hugo Boss, Polo Ralph Lauren, Omega, Pandora, Swarovski, Fashion Sunglasses.
1. Assisted Department Manager to support the development and knowledge of employees for 14 luxury & fashion boutiques.
2. Responsible for luxury product and brand training and coaching for 56 Luxury Sales.
3. Managed 50 Luxury Sales and responsible for general sales floor management, roster planning, and team development.
4. Trained, and developed new Sales Associates on POS systems, merchandising and processes.
5. Coordinated with Learning & Development Manager to create localized Fashion curricula.
6. Created measurement tools to assess the Return On Investment (ROI).
7. Coordinated with Brand Visual Merchandiser to ensure brand standard is well executed and maintained.
8. Generate report and provide analysis to Department Manager to setup sales plan.
9. Supervised team compliance with all company policies and procedures, customer regulations and relevant trading laws, reported any concern or issues to Department Head.
10. Can communicate and provide detailed product information to customers and team.
11. Working closely and collaboratively with other members of the sales team and accountable for generating maximum sales revenue to benefit the company’s bottom line.