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Passionate Leader and Strategist who excels at managing the execution of profitable IT solutions which align with the Business' stated goals and priorities. Consultant that thrives on delivering the best solutions for clients, even during times of dynamic change and transformation. Transformation Artist - Change Agent Highly resilient, adept, flexible and agile leader that is fully able to flourish and coach teams towards excellence in a variety of organizational / cultural environments; despite challenges. * Entrepreneurial Vision, Passion, Drive and Solid Track Record for Delivering High Value Solutions that exceed customer expectations (I listen, learn and deliver) * Strategic Thinker open to new ideas / concepts * Communications - keen ability to connect with staff at all levels of the organization to execute programs / changes with flawless precision. * Organizational / Team Management / Motivation / Results * IT Engagement Consultant and Business Owner * Change Management / Stakeholder Expectation Mgmt. * Business and IT Transformation Artist * PMO - Development, Change, Refinement * Project Methodology / Team Workflows / Processes * Dashboard Reporting, Earned Value Measurements, KPIs * Transformation Programs / Projects * Infrastructure Integration Management * Consultant / Vendor / Resource Mgmt - Contract Negotiations * Contract, SOW, Engagement, Change Control Management * Data Center Consolidations, Migrations, Upgrades, Rollouts * Systems, Database, Application Integrations / Deployments * Software / Web Application Development Projects * Call Center Integrations - real time data exchange * Multi-Cultural / Off-Shore Projects * Outsourcing Management (onshore & offshore) Trusted Business and Technology Management Consultant and Advisor to multiple Startups in CA and NY. Executive Officer on Corporate Boards (For-Profits and Non-Profits) - Founder, Elected and Appointed roles

Work experience

Sep 2009Present


Social Media Club Education Connection - Rochester, NY
Social Media Club Education Connection If you learn it, teach it... #SMCedu SMC global has recently launched their SMC Education Connection which brings Higher Ed professionals together to shape the future of Social Media education, standards, curriculum development, faculty qualifications, best practices as well as certification and degree programs world-wide. This group is the 4th group launched world-wide. More groups are forming daily. Please see for full details. SMCeduROC was Founded on September 28, 2009 by @SusanBeebe HIGHER EDUCATION and SOCIAL MEDIA EDUCATORS in or near the Rochester NY, area please join and contribute to the group! This is a fabulous opportunity to shape the future of social media education delivery and management. Follow @SMCeduROC on twitter Thank you for your interest and contributions!
Mar 2008Present


Social Media Club Rochester
"The Social Media Club has been organized for the purpose of sharing best practices, establishing ethics and standards, and promoting media literacy around the emerging area of Social Media. This is a global conversation amongst a diverse community of practitioners where the many different people who care about social media can come together to discover, connect, share, and learn." Follow us on twitter @SMC_Rochester Facebook:
May 2007Dec 2009

Manager, IT Integration and Project Management

Nelnet, Inc (NNI) - NES Division - "Nelnet Enrollment Solutions" ( and Higher Education Manage IT integration and infrastructure project management for NES Division // Own and Manage IT Portfolio, Program, Projects // IT Portfolio development / alignment. IT Roadmaps planning and execution. PMO Start up and Management: Establish PMO Framework, Policies, Processes, Tools & Templates; PM Lifecycle Planning Methodologies, PMO Dashboard weekly reporting, PPM implementation - prioritize and manage pipeline, Hire/Mentor new PMs. Call Center – Implement automation of real time lead data exchange, integration and daily reporting. IT Program Management for the Nelnet/CUnet Technical Integration Program (multiple M & A Technical projects to integrate CUnet within Nelnet's infrastructure and business processes). Includes multi-phased Data Center operations consolidation and migration efforts. Nelnet MarCom and Innovation Projects: Social Media Task Force Team - advisor / consultant - early stage startup ideas, product development, revenue models, market analysis. Business planning / execution for Social Media products and services.
May 2008Aug 2009

VP of Information Technology (Past)

PMI Rochester
Responsible to lead and manage all aspects of technology for the PMI Rochester chapter. We are the largest chapter in upstate NY. Founder of multiple social media sites for our chapter to increase our reach, enhance member communications and networking. As the first VP of IT, I am also developing IT standards, processes and policies to bring rigor and structure to our Technology segment. I resigned from the Board August 17, 2009.
Jun 2008Dec 2008

PMI PMBOK 4th Ed - Editor

Project Management Institute
PMI's Global Standards Volunteer - contribute to the online editorial team tasked with the mission of improving and publishing the 4th edition of the global PMBOK guide (Project Management Body of Knowledge) -- "Exposure Draft" standard. Published Dec 2008.
Jun 2008Dec 2008

PMI Portfolio Management 2nd Ed - Editor

Project Management Institute
PMI's Global Standards Volunteer - contribute to the online editorial team tasked with the mission of improving and publishing the 2nd edition of PMI's global "Portfolio Management" -- "Exposure Draft" standard. Published Dec 2008.
Dec 2007Jul 2008

PMI - PMO SIG Accord Book Contributing Author

Project Management Institute PMOSIG
Contributing author of the PMO SIG's "Accord" project - the goal of which is to create a collection of Program Management Offices practices (Accord). The first edition of the PMI PMO SIG's "Accord" book went out for printing July 2008 and is now available on our website for purchase. Order the PMO Accord Book online! --> - The PMO SIG PMO Accord team was chartered by the PMOSIG Board in December of 2007 with the goal of authoring "an Accord of proven practices for building and operating a Program Management Office (PMO)." Over 140 PMOSIG members volunteered and contributed a collection of articles based on their experiences. These articles have been collected into the first edition of the PMOSIG Accord. This 100+ page document highlights critical PMO areas such as PMO Communications, PMO Training, PMO Services, Types of PMOs, Scope of the PMO, PMO Models, PMO Metrics, and many more.
May 1996Dec 2007

Co-Owner and CEO

KBB Consulting & Networking (KBBCNET)
Strategic visionary that inspired the creation of a fresh, forward thinking IT consulting firm that extended way beyond the typical boring IT services industry. I saw a need to provide the customer exceptional service by giving them a dedicated support engineer with cell phone access 24/7. This ensured quick support response rates to reduce customer frustration, wait times and dramatically increased customer satisfaction. Planned, developed and launched an entire product line of Servers, Desktops and Laptops. By creating our own hardware supply chain delivery system we ensured just-in-time delivery so customers received all products within 48 hours of order submission. USA built systems; GSA contract approved. Comprehensive IT outsourcing solutions for multiple business needs, challenges and helped customers maximize their opportunities via technology solutions. Consistently delivered turnkey solutions - numerous systems, mission critical networks, custom and COTS business applications, database and website installs, upgrades, migrations, and a variety of other implementation requests.
Aug 2006May 2007

IT Systems Operations Project Manager (Infrastructure / Integration Management) - Consultant

Excellus Blue Cross Blue Shield
Consultant for Excellus Blue Cross Blue Shield Health Plan (EHP) to manage a comprehensive program which pretty much amounted to building an entirely new infrastructure, application and database environment for an existing Health Plan, which included a myriad of upgrades and migrations. My team successfully executed the "FACETS 2.96 to 4.21 Upgrade" for Univera Health Plan in Buffalo, NY, which had over 40 million records stored (7 years of claims, membership, billng, etc) stored in Sybase (TriZetto Facets 4.21) and tightly integrated with Oracle (FileNet 8) databases. The Facets upgrade impacted numerous other applications and databases in the Excellus enterprise environment, including integrated applications, data warehouse feeds, extracts, interfaces, and reports. Responsible for IT Infrastructure Project Management & Code Deployments at Univera Healthcare (Excellus Health Plan / Lifetime HealthCare Companies) - $12 mil. project - relating to the Facets 2.96 to 4.21 Upgrade Project. Team composed of 125 technical resources in Buffalo, Rochester NY and India. Multiple Vendors contracts were negotiated and tightly managed to successful execution. My Project Team was primarily composed of contractors from many different vendor corporations. Trizetto FACETS Health Care Management System annually processed $600 million in claims for 210K plan members in WNY region. Complex project included the following: Trizetto Facets 2.96 to 4.21 Upgrade Project. FileNet Image Services 3.5 to 4.0 Upgrade HealthView web application Sybase 12 to 12.53 Upgrade HPUX 10.20 to AIX 5.3 Migration Veritas Clustering 5.x implementation NPI compliance sub-project (CMS mandate) Coordinate and synchronize IT infrastructure planning & implementation efforts; also manage multiple code deployments for a variety of servers, databases, and health care applications across teams in Rochester, Buffalo and India.
Mar 2002Feb 2006

Information Technology Director & Webmaster

New Directions Youth & Family Services
Manage and oversee day-to-day IT Infrastructure, Web services (public and private websites), networking, applications and systems management. NY State "Implementation Coordinator" for the NYS OCFS "Connections" project, including bridging of highly-secure Networks (NYS and NDYFS); plus manage deployment of numerous Citrix client configurations to 17+ offices for 500 employees to connect to the NYS OCFS "Connections" applications (Cognos databases). Secure bridging of the NDYFS network with NY State's network required establishing a DMZ with internal VLAN over Cisco equipment integrated with Linux based systems & firewalls (Red Hat Enterprise platform). Responsible for IT environment which primarily consisted of Linux servers integrated with some Windows 2003 servers for production db applications. Application & Server Upgrade Deployments: ADP Payroll Application BlackBaud Financial Application BlackBaud Non-Profit Mgmt Application


C Programming in Unix (Korn shell / Vi)

California Polytechnic State University-San Luis Obispo

MCSE 2003: Security & Messaging

Microsoft Corporation


University of California, Los Angeles - School of Law


Project Management Institute