Harish Rajan

Harish Rajan

Interest

Most of the outdoor sports & activities interest me a lot. I have been in my School and College Cricket Team, a game, which I still pursue whenever time permits.

Objective

To position myself within a dedicated, dynamic and professional team in a progressive organization that provides scope for professional and personal growth in tandem with the organizational prosperity

Summary

Thomson Reuters Ltd

Business Process Analyst

FEB’11 – Till Date

Thomson Reuters Ltd

Process Developer

APR’10 – JAN’11

Thomson Reuters Ltd

Senior Customer Service Representative

OCT’07 – APR’10

Reuters India Pvt Ltd

Customer Service Representative

NOV’06 – OCT’07

British Airways

Junior Customer Service Clerk

Oct’2005 – Nov’2006

HSBC (HDPI)

Process Executive

SEP’2004 – OCT’2005

Standard Chartered Bank

Authorization & Fraud Control Officer

OCT’2002 – Nov’2003

Jet Airways

Customer Service Executive, Reservations

Sep’2000 – Oct’2002

British Airways

Customer Service Executive

Sep 2005 - Nov 2006

HSBC

Processing Executive

Nov 2004 -Sep 2005

Standard Chartered Bank

Authorization & Fraud Control Officer

Oct 2002 to Nov 2004

Jet Airways

Customer Service Executive, Reservations

Sep 2000 to Oct 2002

Work History

Work History
Oct 2004 - Present

Authorization & Fraud Control Officer

Standard Chartered Bank
  • Monitoring transactions made on our credit cards in High-risk countries and establishing the genuinity of the charge immediately so as to curtail counterfeit charges.
  • Deciding on approval of extra amount over and above the assigned credit limit on SCB credit cards on basis of the history of the card account.
  • Providing decision of Approval or Decline on all Master and Visa credit cards to our merchants, and on SCB credit cards to Acquiring Banks.
  • Reviewing Credit card accounts which have defaulted and ascertaining whether to hotlist the cards.
  • Reviewing those Credit cards on which High value cheque payments have been deposited and to determine if the amount needs to be blocked temporarily until the cheque is realized from the Card holder's Bank thereby reducing risk to the Bank if the cheque returns.
  • Assisting all regional authorization and customer support officers with any of their queries related to credit card accounts and also providing them with adequate product training.
  • Assigned as Team Leader for Mumbai, Coimbatore and Calcutta region to help the member to accomplish the above mentioned and also to motivate and coach them in new policies and procedures.

Achievements:

Was nominated as Auth Champion(Inter Department award)

Feb 2011 - Present

Business Process Analyst

Thomson Reuters

Financial Management

·Budgeting and Budget verification – To allocate the budget fixed by the finance team to all the internal services departments and make sure that the expenses should not overshoot the budget value. Each quarter a report should be prepared explaining the trend analysis.

·Cost Tracking - To make sure all costs, forecasted and actual, are tracked to enable accurate run rate reporting and subsequent years forecast to be produced.

·Purchase Requisition - Raising all PRs for Internal Services requirement and make sure that amount of purchase is not exceeding the budgeted value.

·PR Invoice analysis - Verification of all invoices presented to Internal Services based on the PR created. Many of these charges are variable and require a line by line review.

·Data Analysis – Invoices sent by British Telecom, COLT etc requires line by line analysis against the backup files produced and make sure that the value should not cross the Budgeted value.

·To forecast CAPEX spend annually and analyze the actual spend every month based on the reports extracted by the Business Explorer.

·Prepare the variance report on a monthly basis and explain the spend trend on the CAPEX expenditure.

Reporting

  • To prepare the vendor utilization report, i.e. how many times the vendor has been paid and frequency of  payment time etc.
  • To prepare invoice ageing report.
  • To prepare recharge of expense report on monthly basis.
  • To help in preparing accrual report during the year end to close the books of accounts.
  • To prepare unaccounted invoice report on a weekly basis.

Vendor Management

·Quarterly Billing – analysis and validation of service charges against budget/contract and processing of invoices

·Change Control Management & Reverse Contracts

·Contract Renewals - To notify the Vendor Managers/Line Managers on Maintenance Contract Renewals/Contractor Renewals

·Debt Collection

·Ad Hoc Charge Analysis – project impacting, project spend etc

·Maintenance and management of maintenance contracts

·Issuing maintenance contract renewals 3 months in advance

·Maintenance monthly Accruals

Customer Relationship Management

·Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

·Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes.

Apr 2010 - Jan 2011

Process Developer

Thomson Reuters

Accounts Payable Functions:

·Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations.

·To audit the invoice received for payment is appropriate to pay or not.

·To ensure that invoice contains all the required information to make payment to vendors. Else,

I have to inform my team members to contact vendor asking for the proper invoice copy with all the necessary details

·To check whether vendor is already exists in the system for the remittance of payment, if not,

I need to inform the team members to setup the vendor and inform them to investigate the details provided by them.

·To audit/review the invoices processed by the team members.

·To send notifications to vendors through email once payment is successfully done.

·To make sure that the payment is done as per the agreed vendor pay terms.

·To help in procurement process of the firm.

·To handle the emails from the vendors and give them a proper status of the payment

·Track payment runs to ensure supplier or employee requests are processed. Ensure employee expenses are reimbursed in a timely manner.

·Provide information to the Team Leader to assist in the tracking of performance for the settlement of supplier

invoices and employee expense claims & the status of supplier and employee queries

·Proactively suggesting improvements & Provide data of nature of problems to assist in improving processes by performance targeted analysis. 

Team Handling

·To resolve all the grievances and problems of the team related to process and make sure that team members are not facing any problem.

·To give provide training to the team related to process and train them perfectly so that they get the proper hold on the process.

·To conduct the performance meeting on every month and inform the team members about their performance.

·To prepare efficiency and accuracy report of the team members based on the data available and take necessary action if required.

·To monitor the end to end process activities done by the team members are meeting the organizations expectation.

If any gaps or discrepancies, I need to discuss the same with the team and fix the problem.

Went on secondnment as business relation manager from apr’2009 – oct’2009

Job Profile      :   

  • To provide information, analysis, and recommendations to business managers in the support of strategic & tactical initiatives. 
  • Have a forward looking and proactive mind set helping to lead better decisions and improved business performance within Accounts Payable
  • Regional Business Analysis which supports decision making at strategic, tactical, and operational levels
  • Escalation point for Finance around non-day-to-day regional issues and for the Markets side of the business around accounts payable functions
  • Identify business opportunities that support company objectives
  • Champions Regions’ current and future needs through effective partnerships
  • Plans and prioritizes workload and demands to ensure alignment with business objectives
  • Promptly resolves specific issues with relevant stakeholders
  • Takes personal responsibility for the quality and timeliness of team deliverables
  • Uses self awareness to improve own performance and contribution
  • Acts as a role model to inspire higher standards, efforts and results in others
  • Assisting with ad-hoc training of online systems; SRM procurement tool, 170 Mark view and my Expense
  • Ad-hoc Project Work
  • Using a BRM survey to ensure effectiveness of your work and help identify key business groups to build relationships
  • Constantly building and maintaining relationships with key stakeholders and all business groups within Markets representing the Global Service Centre
  • Travel to offices within EMEA being face to face support
  • Working with the experts on Accounts Payable systems to hold Open Days to the business dealing with queries and issues.
Oct 2007 - Apr 2010

Senior Customer Service Representative

Thomson Reuters

Accounts Payable Functions:

·Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations.

·To audit the invoice received for payment is appropriate to pay or not.

·To ensure that invoice contains all the required information to make payment to vendors. Else,

I have to inform my team members to contact vendor asking for the proper invoice copy with all the necessary details

·To check whether vendor is already exists in the system for the remittance of payment, if not,

I need to inform the team members to setup the vendor and inform them to investigate the details provided by them.

·To audit/review the invoices processed by the team members.

·To send notifications to vendors through email once payment is successfully done.

·To make sure that the payment is done as per the agreed vendor pay terms.

·To help in procurement process of the firm.

·To handle the emails from the vendors and give them a proper status of the payment

·Track payment runs to ensure supplier or employee requests are processed. Ensure employee expenses

are reimbursed in a timely manner.

·Provide information to the Team Leader to assist in the tracking of performance for the settlement of supplier

invoices and employee expense claims & the status of supplier and employee queries

·Proactively suggesting improvements & Provide data of nature of problems to assist in improving processes by performance targeted analysis. 

Nov 2006 - Oct 2007

Customer Service Representative

Reuters India Pvt Ltd

  • Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations
  • Track payment runs to ensure supplier or employee requests are processed. Ensure employee expenses are reimbursed in a timely manner.
  • To meet Service Level Agreement and productivity/cost targets. 
  • Provide information to the Team Leader to assist in the tracking of performance for the settlement of supplier invoices and employee expense claims & the status of supplier and employee queries
  • Proactively suggesting improvements & Provide data of nature of problems to assist in improving processes by performance targeted analysis. 
  • In addition to the above mentioned tasks the jobholder may be asked from time to time to assist with other activities within GAS, to assure that GAS is providing service at all times. 
  • Meet individual objectives and contribute to the achievement of the teams overall objectives.- Meet performance objectives relating to turnaround times on problem resolution.
  • Identify problem areas in the process and work with the team to generate solutions e.g. ensuring invoices are authorized for payment in a timely manner.
  • Build relationships with key points of contact within GAS across the processes and other functions in order to maintain an understanding of the process context.
Sep 2005 - Oct 2006

Junior Customer Service CLerk

British Airways
  • Responsible in doing check-in for passengers
  • Responsible in Post flight work such as ATSR Closure, Stats,
  • Handling Rush Bags and Lost Baggage queries
  • Responsible in handling DNB's and giving alternative solutions for them
  • Responsible in record management.
  • Coordinating with different hotels to avail corporate rates for the airline.
  • Ensuring the correct implementation of security procedures at the airport.
  • Co-coordinating with different agencies at the airport for the smooth flow of ground operations.
  • X-raying Passenger bags & OCS mails
  • Assisting newly inducted CSR's to accomplish their objectives
  • Access Control to the Aircraft
  • Baggage reconciliation to check whether bags has been screened and its meeting Triple AAA standards
  • Passenger Frisking
  • Escorting the catering Vehicle to the aircraft and supervision of catering loading.

Achievements:

  • Completed Basic Aviation Security Course conducted by Bureau Of Civil Aviation
  • Completed British Airways Security Programme
  • Certified X-Ray Screener in British Airways
Jun 2004 - Oct 2005

Customer Service Executive

HSBC

  • Assisting customers in maintaining their account properly by advising them how to manage funds.
  • Assisting customers in making inter account transfers and making utility bill payments.
  • Responsible in processing Bank drafts and Traveler's Cheques request for a/c holders.
  • Suggesting customers bank products such as loans, credit cards, Premier accounts according to profile and customer needs.
  • Reviewing bank accounts to ascertain whether customer is eligible for an overdraft.
  • Mentoring Newly Inducted CSR's to accomplish their objective and gain work knowledge
  • Handling Promotional Events and achieving targets Implementing new process and procedures

Achievements:

  • Was nominated for the Superstar Award from my department in HSBC

Won the weekly incentive sales event

Sep 2000 - Oct 2002

Customer Service Executive, Reservations

Jet Airways
  • Responsible in making reservation, ticketing & fare calculation according to the passenger needs.
  • Responsible in doing Tele-Checking Passengers & doing pre-flight and post flight editing.
  • Liaising with travel agents to cancel fictious reservations to maintain accurate passenger list
  • Assisting newly inducted CSR's to accomplish their objectives
  • I was also part of the team which was assigned to promote weak flights and ensure more sales on these flights & responsible in doing telesales to increase revenue on ex-Bangalore flights.

Achievements:

  • Was nominated for the best CSR award from my department.

Education

Education
Jul 2010 - Jul 2011

MBA

United Business Institutes
1994 - 1999

B.Com

St Joseph's college of commerce

Skills

Skills

Operation Management

Training & Development

Business Process Improvement

Reporting

Client Relation Management

Certifications

Certifications

ISEB

ITIL V3