Strategic leader of Staffing, bringing over 15 years experience in managing multiple RPO initiatives while achieving measurable results. • Staffing strategy and operations • Project Management • Metrics and SLAs • Talent Acquisition • Technology management • Vendor management • Change management • Relationship management • Client service delivery • Cold start operations • Performance management Managed enterprise-wide and selective RPO engagements from post sales to implementation including tech, healthcare/nursing, engineering, advertising and sales. Managed a team of up to 15 senior recruiters. My goal is to remain in the RPO space and leverage my expertise and client management skills for a major player in the RPO environment. With a reputation for sound decision-making and constant focus on RPO success, I have demonstrated the ability to motivate and instill a strong sense of urgency to fulfill my client's needs without compromising quality. I consider myself an expert relationship builder who rapidly wins team respect and trust.
Nov 2006 - Oct 2009
Sr. Operations Manager/RPO
Aon Consulting - RPO practice
Managed enterprise-wide and selective RPO engagements from post sales to implementation. Client focused throughout, consistently worked to improve relationships to foster trust. Managed a team of up to 15 remote high volume recruiters skilled in using the latest resume mining techniques beyond the “boards.” Spearheaded a full life cycle multi-year RPO with Computer Sciences Corporation for strategic IT recruiting services. Managed scope and implementation. Ensured recruitment plans and deliverables were consistently met. Achieved and exceeded SLA targets. Reduced time-to-hire metric by 40% to 42 days. Submitted candidates within three days 87% of the time. Managed all requirements through Taleo.
Nov 2005 - Nov 2006
HR Consultant - (one year contract)
Fast-paced, high volume metric driven, full life cycle recruitment supporting 12 district sales managers. Developed strategic networking and recruiting plans to achieve cost effective hires. Conducted recruitment activities for national advertising sales, account executives and district managers.
Oct 2004 - Nov 2005
RPO Program Manager
Adecco USA Employment Services
Cold started and implemented full life cycle national RPO for major pharmaceutical company. Supported the talent management organization responsible for full life cycle recruiting efforts for client’s national hospital, specialty, oncology and cardiovascular pharmaceutical sales force of 1,000 plus representatives. Attended pre-implementation meetings with client’s executive management. Established procedures and OFCCP reporting documents according to client’s HR requirements. Consulted with and responded to more than 50 client hiring managers. Discussed sales vacancies; managed and maintained candidate pipeline. Coordinated pre-employment processing of candidates. Released cleared candidates after successful review of all background contingencies. Maintained metrics and diversity reports for each hiring class. Sourced and tracked candidates through Taleo ATS system.
May 2003 - Nov 2004
AppleOne Employment Services
Managed an efficient, profitable branch in accordance with the sales projections, policies and procedures. Successful business development and sales initiatives, increased sales and new clients 50%. Accountable for all branch activities; ensured staff of 5 met and exceeded sales productivity levels. Controlled P & L, expenses, aging and collections. Increased profit margins from 18% to 30% in the first year. Complied with all government and company HR policies and procedures and with all reporting requirements.
1999 - 2002
Director Recruitment Services
Invision.com, LCC (now Mindshift)
Conducted corporate sourcing, recruiting, interviewing, testing and hired more than 60% for this MSP including executive, IT, administrative, sales, accounting and marketing professionals. Managed payroll activities ADP/Paychex; reconciled all medical and dental bills; settled employee claims/disputes, assisted with staff compensation, initiated COBRA; maintained employee records. Wrote staff job descriptions and assisted with HR procedures manual. Point person for the introduction of the performance assessment process. Managed the LIjob.com website.