IB COO(Operation Manager) Client Hierarchies-June Managing a team of BA's(captive) & vendor employees in a demanding work environment. Contributed towards short and long-term operational planning and strategy as a member of the management team Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information that contributes to long-term operational excellence. Ensuring that capacity and capability are continually planned. Encouraging, identifying and developing best practice strategy. Lead and successfully completed some of high impact projects which resulted in big cost savings and process improvements. Point person for MI(management information) Reporting and controls. Recognized for the commitment to service excellence. Working closely with the internal/external stake holders, Facilities Manager, IT Manager & HR department.