Jul 2015 - Present
IB COO(Operation Manager) Client Hierarchies-June Managing a team of BA's(captive) & vendor employees in a demanding work environment. Contributed towards short and long-term operational planning and strategy as a member of the management team Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information that contributes to long-term operational excellence. Ensuring that capacity and capability are continually planned. Encouraging, identifying and developing best practice strategy. Lead and successfully completed some of high impact projects which resulted in big cost savings and process improvements. Point person for MI(management information) Reporting and controls. Recognized for the commitment to service excellence. Working closely with the internal/external stake holders, Facilities Manager, IT Manager & HR department.
Sep 2007 - Jun 2015
Pune, India AVP-IB Refdata change(Business Analyst) June 15- Credit Suisse Pune, India AVP, IB COO(Operation Manager) Client Hierarchies & Contacts Pune-June 15 October 2007-present
Sr. Analyst, Retirement
Sep 2005 - Sep 2007
Hewitt Associated (Aon Hewitt)
Hewitt Delhi, India Sr. Analyst, Retirement and Financial Management Responsibilities: supporting actuarial valuations as domain expert. Supported multiple client valuation across North America and Canada. Problem solving: Performed retirement financial analysis such as asset liability, compliance and divestiture analysis for corporate pension plans, using advanced statistical and mathematical modeling techniques, Excel and SQL-like software. Dealt with problems effectively in an environment of tight deadlines and the challenges of analyzing large volumes of complex transactional data and proposes new approaches to data analysis
Aug 2004 - Sep 2005
Delhi, India ECRM Executive, SME Responsibilities: BLACKBERRY coordinator for the circle which include centralized activation, training. analyzing process discrepancies and providing resolution within 24 hrs.
May 2003 - Jul 2004
Delhi, India Web Developer Responsibilities: ASP development, template design, site maintenance and flash animation for web sites.