Chief Technology Officer
Oversaw SaaS product development, quality assurance, 24x7 operations, content management and project management teams. Managed $5.3M operational budget through a team of 30.
• Delivered profitability for first time in company's history by enabling 16% year over year revenue growth through continuous process improvement, organizational restructuring and business alignment.
• Increased customer loyalty 78% by integrating Net Promoter® surveys and disciplines into service and product delivery processes. Collected data from power users to drive innovation of new products.
• Achieved unprecedented 93% subscription renewal levels by leading innovative strategies to meet customer and provider expectations related to identity management, personalization and security.
• Recognized by the CEO for assembling a balanced leadership team, and for receiving the SIIA CODiE award for "Best Online Science & Technology Service of 2010".
• Released 95% of customer-facing product development projects on time/budget through tiered delivery team models, implementing product roadmaps, applying governance processes and team coaching.
• Leveraged virtual team delivery models and distributed resources to augment existing workforce, deliver on product roadmap deadlines, and meet customer quality expectations.
• Improved employee efficiency 40% through incentive-based management techniques, fostering open communication environments, and allowing employees to creatively personalize work environments.
• Accelerated product load time 75% globally through implementation of content delivery networks, application and database design optimization, and deployment of modern platform technology.
• Implemented Predictive Index talent assessment to build leadership dynamics within the organization.