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Summary

Recognized as a visionary leader, systems thinker and change agent with expertise in business technology strategy and execution. Renowned for maximizing the business value of IT, building high-performance delivery teams, and "making trains run on time". Consistently successful in balancing business and customer needs, maximizing competitive advantage, and strengthening customer loyalty.

Areas of Expertise include: • Technical Architecture             

• Strategic Partnerships• Application Development         

• Financial Management• Customer Centric Design         

• Non-Stop Operations• Business Analytics                 

• Business Development

Work experience

20062010

Chief Technology Officer

Knovel Corporation

Oversaw SaaS product development, quality assurance, 24x7 operations, content management and project management teams. Managed $5.3M operational budget through a team of 30.

• Delivered profitability for first time in company's history by enabling 16% year over year revenue growth through continuous process improvement, organizational restructuring and business alignment.

• Increased customer loyalty 78% by integrating Net Promoter® surveys and disciplines into service and product delivery processes. Collected data from power users to drive innovation of new products.

• Achieved unprecedented 93% subscription renewal levels by leading innovative strategies to meet customer and provider expectations related to identity management, personalization and security.

• Recognized by the CEO for assembling a balanced leadership team, and for receiving the SIIA CODiE award for "Best Online Science & Technology Service of 2010".

• Released 95% of customer-facing product development projects on time/budget through tiered delivery team models, implementing product roadmaps, applying governance processes and team coaching.

• Leveraged virtual team delivery models and distributed resources to augment existing workforce, deliver on product roadmap deadlines, and meet customer quality expectations.

• Improved employee efficiency 40% through incentive-based management techniques, fostering open communication environments, and allowing employees to creatively personalize work environments.

• Accelerated product load time 75% globally through implementation of content delivery networks, application and database design optimization, and deployment of modern platform technology.

• Implemented Predictive Index talent assessment to build leadership dynamics within the organization.

20032006

Director of Enterprise Platform Services

Harcourt Assessment, Inc.

Led engineering, operations, project management and database service groups for SaaS initiatives and legacy systems. Managed $6M operating budget through a team of 22; heavily influenced $25M/yr capital budget.

• Spearheaded engineering and delivery efforts of a SaaS-based $40M test assessment platform, Harcourt Unison, which supported over two million participants taking high-stakes assessments in real time.

• Achieved 99.997% availability SLA of Harcourt and The Psychlogical Corporation's online products through re-deployment of highly available application and infrastructure architecture.

• Established leadership development programs utilizing the Golden Personality Type Profiler and Team Report, followed by coaching, Skillsoft training and performance management techniques.

• Motivated teams to take ownership of engineering challenges through individual and team incentive programs which rewarded hard work and encouraged delivery of creative customer experiences.

• Organized and implemented global operating and technology standards for Reed Elsevier's operating companies to ensure consistency, re-use, and lower cost of ownership.

• Leveraged offshore software development and maintenance resources to support development efforts across multiple product lines.

19992003

Chief Architect, National Architecture & Technology Practice (IBM Certified IT Architect)

IBM (International Business Machines)

Consulted with IBM customers and service delivery teams to achieve project implementation success stories. Influenced action on contracts with a combined value over $300M.

• Grew IBM's Architecture & Technology "Center of Excellence" by 410% during a period of high industry investment while simultaneously overseeing major service delivery activities in high-profile client accounts worldwide including Wal-Mart, American Airlines, Nationwide, and Sysco.

• Standardized interview, selection and hiring practices of new team members followed by implementation of talent development plans.

• Provided 100+ team members career and service mentoring following their induction to the company.

• Exceeded IBM and customer expectations repeatedly by leading service delivery teams to success in troubled accounts and restoring customer relationships with project champions.

Education