Summary

Recognized as a visionary leader, systems thinker and change agent with expertise in business technology strategy and execution. Renowned for maximizing the business value of IT, building high-performance delivery teams, and "making trains run on time". Consistently successful in balancing business and customer needs, maximizing competitive advantage, and strengthening customer loyalty.

Areas of Expertise include: • Technical Architecture             

• Strategic Partnerships• Application Development         

• Financial Management• Customer Centric Design         

• Non-Stop Operations• Business Analytics                 

• Business Development

Work History

Work History
2006 - 2010

Chief Technology Officer

Knovel Corporation

Oversaw SaaS product development, quality assurance, 24x7 operations, content management and project management teams. Managed $5.3M operational budget through a team of 30.

• Delivered profitability for first time in company's history by enabling 16% year over year revenue growth through continuous process improvement, organizational restructuring and business alignment.

• Increased customer loyalty 78% by integrating Net Promoter® surveys and disciplines into service and product delivery processes. Collected data from power users to drive innovation of new products.

• Achieved unprecedented 93% subscription renewal levels by leading innovative strategies to meet customer and provider expectations related to identity management, personalization and security.

• Recognized by the CEO for assembling a balanced leadership team, and for receiving the SIIA CODiE award for "Best Online Science & Technology Service of 2010".

• Released 95% of customer-facing product development projects on time/budget through tiered delivery team models, implementing product roadmaps, applying governance processes and team coaching.

• Leveraged virtual team delivery models and distributed resources to augment existing workforce, deliver on product roadmap deadlines, and meet customer quality expectations.

• Improved employee efficiency 40% through incentive-based management techniques, fostering open communication environments, and allowing employees to creatively personalize work environments.

• Accelerated product load time 75% globally through implementation of content delivery networks, application and database design optimization, and deployment of modern platform technology.

• Implemented Predictive Index talent assessment to build leadership dynamics within the organization.

2003 - 2006

Director of Enterprise Platform Services

Harcourt Assessment, Inc.

Led engineering, operations, project management and database service groups for SaaS initiatives and legacy systems. Managed $6M operating budget through a team of 22; heavily influenced $25M/yr capital budget.

• Spearheaded engineering and delivery efforts of a SaaS-based $40M test assessment platform, Harcourt Unison, which supported over two million participants taking high-stakes assessments in real time.

• Achieved 99.997% availability SLA of Harcourt and The Psychlogical Corporation's online products through re-deployment of highly available application and infrastructure architecture.

• Established leadership development programs utilizing the Golden Personality Type Profiler and Team Report, followed by coaching, Skillsoft training and performance management techniques.

• Motivated teams to take ownership of engineering challenges through individual and team incentive programs which rewarded hard work and encouraged delivery of creative customer experiences.

• Organized and implemented global operating and technology standards for Reed Elsevier's operating companies to ensure consistency, re-use, and lower cost of ownership.

• Leveraged offshore software development and maintenance resources to support development efforts across multiple product lines.

1999 - 2003

Chief Architect, National Architecture & Technology Practice (IBM Certified IT Architect)

IBM (International Business Machines)

Consulted with IBM customers and service delivery teams to achieve project implementation success stories. Influenced action on contracts with a combined value over $300M.

• Grew IBM's Architecture & Technology "Center of Excellence" by 410% during a period of high industry investment while simultaneously overseeing major service delivery activities in high-profile client accounts worldwide including Wal-Mart, American Airlines, Nationwide, and Sysco.

• Standardized interview, selection and hiring practices of new team members followed by implementation of talent development plans.

• Provided 100+ team members career and service mentoring following their induction to the company.

• Exceeded IBM and customer expectations repeatedly by leading service delivery teams to success in troubled accounts and restoring customer relationships with project champions.

Education

Education