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Work experience

Mar 1984Present

Customer Service - Account Specialist

Valassis Communications Inc

Maintain positive working relationships with all clients (internally and externally)

Practice continuous strengthening of client relationships through proactive communication

Establish priority of assigned accounts continuously

Utilize knowledge base to ensure the ability to execute various types of orders against established deadlines and criteria

Continuously communicate with sales and manufacturing as needed to resolve internal and external order issues

Provide accurate and timely response to clients’ requests

Promote teamwork within department and all business units

Obtain program details and approvals from client (Including: profile, versions, billing requirements, etc.)

Point of contact for Graphics Print Services and Manufacturing facilities

Point of contact for Manufacturing

Subject matter expert in defining & documenting client communication & approval procedures for program fulfillment

Jan 1996Oct 2006

Graphics Print Coordinator

Valassis Communications Inc

Resolve or mediate graphics production challenges, internal and external and apply the requirements/ limitations of printed products.

Implement efficiencies of workflow through the department using manual and automated processing procedures.

Negotiate external vendor credits and document preventative measures as needed from outside vendors.

Gather monthly feedback from internal/external clients to drive continuous improvement and achieve 100% of established department goals.

Process and prioritize over 100 weekly incoming orders, accurately while maximizing department efficiency.

Embrace a leadership role within the team to support strategic initiatives, as well as motivate associates to achieve company business goals.

Mar 1984Jan 1996

Multiple Titles

Valassis Communications Inc

Senior Human Resources Coordinator 1994-1996 

Senior Payroll Representative1988-1994 

Accounts Payable Representative 1984-1988


Aug 2009Present

working towards an Associate Degree

Milwaukee Area Technical College


Brief skill summary
Experienced, results focused account management professional. Enthusiastic problem solver with outstanding attention to detail performs effectively under deadlines. Accomplished in Microsoft Office Suite, Outlook, Oracle.


To secure a challenging position that allows me to contribute my accelerated account management experience and professional skill-set, while at the same time enhancing business profitability.