Collections Team Leader
TD Auto Finance
Dallas Contact Center - Roanoke, TX
As a team leader, I implement the companies standards by training and developing agents. I ensure that as a team we are efficient, exceeding the department goals as well as promoting growth for our agents within and by the TD standard. I provide assistance regarding process and procedures. I train and mentor new hires as well as new leaders in our department. I assist and support workforce needs and meet departmental goals. I assist with problem resolution and ensure work is performed accurately, and in accordance with department Standard Operating Procedures and regulatory guidelines. I identify and assist with programs designed to increase morale, job satisfaction and performance. Conforms to, supports and enforces all Company policies and procedures.