Senior Center Director
Responsible for providing outstanding service to members, managing quality of instruction, curriculum, maximize renewal rate, assessment generation, first visit conversion, recruiting, hiring, training and professional development of instuctors. Responsible for maximization of total center profit and growth through P&L analysis, visit generation, consultative sales, operations, management, and supervision of an after school educational center for children.
- Exceeded budget contributions and consistently exceeding monthly revenue budgets by 10%. Consistently staying under budget with center operations and costs through continuous P&L analysis and developed a more cost effective plan for staff training and center spending.
- Consistently exceeding center sales goals with lead calls, visit generation, and first visit conversion.
- Decreased instructor cost from 24% to 19%, while maintaining quality of instruction and instructor retention.
- Achieved consistent renewal rate of members with an average of 94% on an annual basis, with a company average being 91%. Working directly with the education department to create action plans to ensure increases in academic progress based on company guarantee.