Henri Knook

Henri Knook

Summary

Qualified professional (more than 25 years) with solid management experience across multiple industries

including telecoms, finance, ict, airline transport, and retail.

Capable leader with success in managing personnel and projects in fast paced, high

pressure environments.

Experienced in leading, conducting and supporting the compliance work required for the Sarbanes-Oxley legislative mandate in Europe (internal control reviews, design and development of testing procedures as well as performing and/or supervising the completion of internal controls testing).

Experienced in creating, implementing and maintaining a flawless process of Business Continuity Management.

Effective negotiator with well developed communication and strong project management skills (JPACE, MS Projects, and IBM ePM).

Internationally mobile within Europe, bi-lingual in English and Dutch (Basic knowledge German).

Work History

Work History

Management Consultant

Shell

1. Role: Management Consultant (Interim Management assignment)

Activities:

The incumbent was heavily involved in SOx404 (Sarbanes-Oxley) General IT Controls implementation to obtain SOx404 attestation at the end of 2005 and to develop processes for continuous compliance. The incumbent acted as the SOx404 Implementation Manager for the Shell Telecoms Organization (STO) Service Line.

Result:

Successful SOx404 C12 Infrastructure IT General Control Register implementation in the Service Line, ready for testing and remediation. Training sessions provided to both staff and leadership to establish SOX404 awareness and acceptance.

2. Role: Management Consultant (Interim Management assignment)

Activities:

Responsible for the Configuration Management Process within the Shell Telecoms Organization Global Delivery Department (STO-GD).

Results:

Established a stable ITIL-based Configuration Management Process by defining and implementing sub-processes, procedures and work-instructions in order to meet agreed Key Performance Indicators (KPI’s). Business Reporting methods (CPM/BAM) were developed to monitor the department’s success in meeting agreed Service Level Agreements (SLA’s). System- and Reporting Tool mismatches were reduced from 45% to 0.5%.

Jun 2008 - Jan 2009

Executive Consultant / Business Analyst

SITA_aero

Role: Senior Management Consultant (Interim Management assignment)

The SITA Senior Leadership Team has endorsed the development of a GCC (Global Command Center) to consolidate all of its Network and Application Operations into one single unit, which would include Proactive End-to-End monitoring, Expert 24x7x365 Network Surveillance, Proactive Fault Management and ITIL Service Management activities. The incumbent prepared the Business Case document to justify the implementation of such a GCC.

This included, amongst others:

-the establishment of a Steering Committee

-identified Project Team Requirements/Critical Knowledge Resources

-project assumptions development

-aligned deliverables with Strategic Business Capabilities

-full scope definition

-determined Key Risks and failure indicators

-estimated Capital and Operational Costs

-determined Return on Investment

-quantified Benefits that will be derived from the Business Capabilities

Additionally defined the project; produced the detailed project plan (including WBS), project schedule, project organization, and resources. Identified the project risks and ways to manage and mitigate them.

May 2008 - Jun 2008

SOx IT Manager

TYCO Fire & Integrated Solutions

Role: SOx IT Manager (Interim Management assignment

Activities:

1.To update SOx404 IT documentation and implement Best Practices

2.To determine how IT processes and IT controls can be split into centrally tested SOx IT Controls and locally tested SOx IT controls per German branch

3.To update SOx IT Documentation per unit (IT EMEA, ADT and TW)

Results: Implemented successfully Best Practices for all SOx404 IT Controls and determined proper split between centrally and locally to be tested SOx404 IT Controls

Jan 2007 - Feb 2008

Business Controller Central Procurement

ANWB

Role: Business Controller Central Procurement (Interim Management assignment)

Activities: 1. To support the company-wide Procurement policy and to act as ‘business partner’ for Central Procurement Department in order to implement the right processes, procedures and tools. To develop and implement a Spend Analysis Tool, in order to provide accurate, complete and in-time company-wide Spend data.

2. Responsible for the quantitative support of the strategic Business Planning process. To professionalize, unify, formalize and secure Management information in the Central Procurement Department.

Results: Achieved the proper organizational positioning of the Central Procurement Department and instituted the correct companywide procurement KPI’s through the successful launch of the Spend Analysis Tool and Contract Management Database. This allowed for meaningful company-wide procurement saving initiatives. Also initiated the successful launch of a ‘Procure-to-Pay’ solution for an optimal end-to-end financial reporting (ROI definition).

Oct 2006 - Jan 2007

Consultant Compliance Internal Controls SOx404

Albert Heijn

Role: Consultant Compliance Internal Controls SOx404 (Interim Management assignment)

Activities:

1. To advise, test and support the client in the area of Application Controls (SOX404). Reviewing and approving test plans and test scripts created by Subject Matter Experts to facilitate proper testing. Participating in those tests to observe SOx compliancy.

2. To match Management Reports with Source System information (Access Control Lists: users and their authorizations) in order to ensure proper Segregation of Duties (SOD).

Results:

Ensuring Completeness and Accuracy of all key reports in all Business Cycles in order to allow the Business to rely on those applications at all times by applying proper General Computing Controls.

Feb 2006 - Oct 2006

SOx404 Support Specialist

Telfort

Role: SOX404 Support Specialist (Interim Management assignment)

Activities:

1. To advise and support the client acting as SOx404 IT Specialist in the areas of End User Computing Controls for non-formally controlled applications.

2. To lead the IT Audit team.

Results:

Implemented successfully a process to ensure appropriate controls over End User Applications (e.g. Spreadsheets, MS Access Databases, etc.) to achieve compliance with Sarbanes-Oxley Section 404 – from Design (Soll/Ist), Deficiencies, Remediation to Test plans.

Also effectively implemented an adequately managed control environment for all SOx relevant applications both at the client and at the client’s ‘out-sourcing parties’.

Oct 2005 - Jan 2006

Senior Management Consultant

Role: Senior Management Consultant (Interim Management assignment)

Activities:

The incumbent was involved in establishing an IT Governance Model according to BCaM (Business Creation and Management) for the Philips Semiconductors CIO office.

Additionally the incumbent was involved in an IT Governance definition project at Philips Semiconductors for the Operations & Infrastructure Organization (O&I).

Results:

Established the implementation of Processes, Workflows, RACI-models, Key Performance Indicators, meeting structures and frequencies.Presented a strong, efficient governance process to maximize the value of the IT Organization, IT projects and processes.

Skills

Skills

Sarbanes Oxley (SOx404)

Business Process Reengineering

Business Continuity

Change Management