Senior Business Analyst / Technical Consultant
Amdocs IT Services, LLC (AT&T Account)
Responsible for development and support of web based graphics asset management system and graphic production software and hardware. Consulted as technical expert for all press and printing related issues.
Managed project to convert more than 1,000 graphics designers from Freehand to Adobe Illustrator in 60-days. Organized training plan for all locations coast-to-coast. Conducted software R&D to determine process and functionality changes. Worked with production managers and schedules to ensure minimal productivity impact.
Led technical side of project to migrate West printing contract to another vendor. Coordinated efforts with production and vendor to understand necessary process changes. Defined system change requirements for IT and developed / executed test plans. Project acheived $10 million in saving.
Assisted with implementation of new 'Common Suite of Systems' to unify all regions onto a single system including Sales, Billing and Production. Conducted functional analysis, documented customer requirements and wrote 'Use Cases'. Created UI mockups, executed test plans and assisted in customer training.