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Business Applications  S A P ( Version ECC 5.0 , R/3 4.7 )    /    T I M    /  B P C S    /  A C S  /  S H O P K E E P E R ======================================================================== Major Projects  Total No. of Projects  : 5    Consolidated, ignoring clients’ Multiple Businesses, Locations & Offices Technologies SAP :  2 ( 2Yrs, 6 Mnths)        TIM / BPCS / AS400 : 3  ( 6Yrs, 8 Mnths)    ========================================================================   # PROJECT MANAGEMENT   #  BUSINESS ANALYSIS   # SOFTWARE IMPLEMENTATIONS Enterprise Resource Planning (SAP, TIM, BPCS, ACS) Customer Relationship Management (CRM) Point of Sales - Retail Management (POS) Business Intelligence (BI) Data Warehousing (DW)     # OTHER SKILLS Software Development Life Cycle Functional, Technical & Business Documentation Corporate Training & User Level Skills Assessment Risk and Change Management AS400 Server Administration  General Administration Customer Support & Services Management     TOOLS Advanced MS Office ( Excel    Word    Powerpoint    Project )  /  Lotus Notes   /  Visio   /   Dreamweaver   /   Photoshop   /   Crystal Reports   /   Queries  / Access   PROGRAMMMING SQL   /  Visual Basic   /   Visual Foxpro   /    VB Script   /   RPG400   /   RPG ILE   /  Foxpro   /  Fortran   /   Dbase  

Work experience

Oct 2007Present

SAP Project Manager


Projects Handled

Technologies : SAP ( Version ECC 5.0 ) + AS400

New Business Development

·Contributing to business by taking Pre-Sales calls with Marketing Team, for Demonstration of SAP Application.

·Conducted training for In-house Staff in terms of SAP Application usage, configuration, implementation strategies and user specific needs (Program Title : “Managing and Implementing SAP Projects” )

Support Services

  • Supporting existing Business clients (Khanna Textile Mills, LNJ Apparels ) for their Process Improvement, Post Implementationsupport and complete end to end audit of systems.
  • Guiding and Suggesting for NEXT STAGEimplementation like BI, BW Tools

Business Analysis :

  • Helped a client (Sara Textiles), by way of doing process re-engineering and Business /System Requirement study.
  • Providing 24 X 7 support for AS400 Server and ERP Application, thru remote login arrangement, with client.


  • Handling of SAP / AS400 Projects
  • Business Analysis & System Requirement Study (As is - To be process)
  • Process Improvement & Re-Engineering, Solution Designing, Mapping, SAP Configuration
  • Conduct unit testing, system integration testing and user acceptance test
  • Responsible for the on-time, on-budget, in Quality delivery of the projects assigned
  • Effective customer requirements and expectations management
  • Responsible for managing Delivery related Escalations at customer sites
  • Monitor project performance, identify variances to plan and take/suggest appropriate corrective actions
  • Effective change management on projects by analyzing and actioning the impact of any new requirements on the project scope & timelines
  • Risk Review and Management Reporting of Projects
  • Coaching & Mentoring of team members assigned to the projects, including taking care of their work-life balance needs and motivational requirementsmanage project related attritions or motivation issues
  • Timely Performance feedback of the team members, including assessment of their development needs
  • Post Implementation Support & System/ Process/Data level Audit
  • Quality Assurance & Performance Measurement
  • Managing documentation and delivers power user training and end user training
Mar 2007Sep 2007

Quality Analyst


Projects Handled

Technologies : SHOPKEEPER (POS) + BI + Virtual Machines + SAP

Point of Sales Application :Touch Screen Interface, Integrated Plastic Card/ATM, Customer Loyalty and Surveys, PLU searching, Multiple tendering, Cross Store Enquiries, Discounting, Kits, Gift and Credit Note Voucher tracking, Promotions, Multi Currency, Head Office Polling and Tricking, Multi Store Real Time updating

Advance Retail Management System :Customer Tracking and Analysis, Enterprise Wide Inventory Management, Sales Analysis, General Ledger Accounting, Inventory Forecasting, Automated Purchasing and Replenishment, Supplier Tracking and Analysis, Stock take Management, Business Intelligence, EDI

Documentation & Testing: Complete Functional , Technical andUser level Documentation of SHOPKEEP Application. Generated Customer specific, customized User Manual. Release Notes handling for every Software Version / Patch enhancement, per client.


  • Applications Support : SAP, Shopkeeper (Point of Sales)
  • Personally involve with Team, handling direct client interaction (across globe), for first hand understanding of business requirements and issues.
  • Product Pricing incld computation of cost involved in customisation / upgrades.
  • Process Improvement :Audit of existing practices and suggesting on way-forward based on best industry standards
  • Monitoring and controlling of Documentation Development Cycle (DDC)
  • System Development Life Cycle (SDLC)
  • Responsible for New Product Releasesand Patches to Customers (Media and Website)
  • Diagnosis of Design Flaws, Programming Errors and Documentation Problems
  • Designing and Developing document templates, forms and Quality Assurance
  • Review Technical Specifications

Key Achievements

  • Managed improvements - overall logistics, processes and systems ESP in Software defects handling and incorporation of new product features.
  • Received appreciation from All Over customers for improved customer servicing, better updates and prompt solutions.
Oct 2004Dec 2006

Subject Matter Expert (ERPs)


Projects Handled

Technologies : SAP ( Version 4.6 ) : (Client : Khanna Textile Mills )

Complete Implementation of SD/MM Module:

Corporate Training: Program Title : “Enterprise Management with SAP Application”

SAP specific User Training : Taking into account the needs and requirements ofManagement , Stakeholders , FunctionalCore Team, Power Users andEnd Users.

Evaluation/ Knowledge / Skills Testing: To evaluate the level of expertise and knowledge on SAP application, of end / power users with respect to standards / requirements of the business processes.

Audit trails (Daily, Weekly and Year Ending) of SAP Application, for clients.

Technologies : AS400 / ERP: (Client : LNJ Apparels )

AS IS TO BE STUDY : Successfully conducted and study report generated

Exhaustive End to End Roll out of ERP Application ( TIM- Textiles Integrated Manufacturing ) on AS400 platform

Recruitment & Training : for In-house IT Department


  • SAP (Managing and Implementing Modules : SD and MM Modules Version 4.6 )
  • System Requirement Study (AS IS TO BE)
  • Drawing Project Plan
  • Process designing and transformation
  • Solution Mapping and System Configuration
  • End User and Core Team Training (Cross Functional)
  • Provide assistance to the Business Unit during the opportunity creation phase through the delivery of scoping assessments, resource estimation, project costing, proposal and customer/Partner project team evaluation
  • Responsible for meeting project profitability targets
  • Manage project delivery expectations and relationships with clients, Partners and SAP Business Units
  • Collect and record project knowledge and experience and seek to actively impart this to other members of the professional services team
  • Ensure SAP offers the greatest value and satisfaction to our clients by leveraging the capabilities of SAP and delivering professional services in a consistent manner.
  • Explore additional business opportunities for SAP with customer by close co-ordination with customer, product sales and consulting sales teams

Key Achievements

  • Successfully and independently handled and managed a full implementation of SAP-SD/MM Modules.
  • Trained and Recruited the IT professionals, on the part of client , which included Initial Screening to Final technical Round of Interviews.
Dec 2001Oct 2004

Business / IT Consultant


Projects Handled

Technologies : ERP ( TIM , BPCS ) + AS400 + BI Tools

Business Consultancy and IT Strategising: For diverse businesses of Group ranging from Spinning to Steels

Full Fledged ERP Implementation:Complete ERP Implementation of ALL modules ( TIM and BPCS)

Post Implementation Support and Audits Trails

Data Warehousing & Business Intelligence (BOARD)

Roll Outs of established systems and processes to other not covered areas

Manpower Training Workshops and User competence Accreditations


  • Roll out of established and tested IT systems in other businesses like Steels, Sewing Thread and Chemical Plants
  • Post IT implementation Support, stabilisation and Audit Services
  • Planning and imparting of skill based Workshops/ Training sessions (across the functions and businesses)
  • User level Competence Certification Program
  • Complete removal of manual systems - Paper less office
  • Adoption of best Industry practices and logistics
  • Manpower reduction plan and execution

Key Achievements

  • Brought the Steel Rolling Plant out of RED, by making it to adopt better logistics, systems and practices
  • On Loom Data Interface System (LDIS)- successfully developed and executed
  • Cloth Inspection System (CIS)- Evolved, designedand implemented parallell on 20 inspection tables
  • Final Product Label Designing and integration with Production Systems
  • Executive Information System (BOARD) – Graphical Front End Application put in place in organization
  • Dead Stock Reduction & Elimination Program (DRSE) successfully handled
Aug 2000Dec 2001

ERP /AS400 Application Programmer

IBM Global Services

Projects Handled

Technology : ERP ( TIM , BPCS , ACS) + AS400

Client Facing Role: Industry Expert Solutions

Project Life Cycle : End to End execution from Development …thru Implementation to Maintenance

IBM AS400 Server: Installation, Maintenance, Support, Upgrade and Back-up Services

Pre- Sales: ERP Applications (SAP & TIM) and Mid Range Servers


  • Pre-Sales ( Selling Mid Range Servers : AS400 and ERPs: SAP, TIM, BPCS)
  • Program Management
  • Responsible for Client Presentations, Negotiations and complete business related communications
  • Business Consulting Services – Textile and Garment Sector
  • Preparation of Scope, Project Plan and Work Plans
  • Cost, Budgeting, Pricing and Time estimates
  • Assisting the management on Technical support , Resource and Task Scheduling.
  • Risk Assessment
  • Finalisation of Technical Specifications and Reporting structure
  • System Integration, Debugging and Trouble Shooting
  • On Line systems consulting and End to End ERP implementation
  • Handling change Managementand optimal manpower deployment
  • Conducting of Steering Committee meetings for client sign-off
  • Client communication and engagement at every stage

Key Achievements

  • Participated in SAP Version R/3- IBM In-house Training Program : SD Module
  • Successfully shifting from multiple legacy systems onto new unified platform
  • Standardization of products, systems and functions across companies and businesses
  • Adjudged IInd Best IT implementation for the year 2000-01 by BETRF




Department of Computer Applications

Medal of distinction 

–Aggregate 68% (Merit List)



Punjab School of Economics and Business Management

Thesis  : Exports :Performance and Policies 

–Aggregate 66 %  (IInd in University)


Z S Chaudhari

"Harpreet gelled very well with our Inhouse Team of Programmers and Functional Experts. He was an able administrator and fundamentally strong in Analysis, System Designing and Software Implementation....."

Alan Wilson

Girish Gala

" Harpreet Dua's role in my Project was primarily a Consultant with Manufacturing knowledge and expertise in ERP functionalities, in which he excelled beyond my expectations. He very well co-ordinated with Core Team members and Software Development Team. His know how of AS400 Server Administartion, came as bonus for the project..."








SAP FUNCTIONAL EXPERT with loads of experience in Enterprise Wide Applications thru Business Analysis, Software Implementations, Project Management,Roll Outs , Customer Service & Support.

A strong Communicator, with a history of excellent Customer Service and Stakeholder Management through both Project and Service roles with highly Business Oriented and Commercial driven focus.


" Genius is One Percent inspiration and Ninety-Nine percent prespiration" 

                ......Thomas Edison