Coral Ridge Media
Oversee all aspects of IT operations for large non-profit organization, including, formulation of strategic information management plan, re-alignment of technology and business strategies, project planning and implementation, and more. Supervise up to 6 direct reports and 79 indirect reports. Manage support for 270 end users.
Prepare and administer multi-million dollar budget encompassing IT, web development, remittance processing, customer service, data entry, purchasing, distribution, correspondence, and production.
- Developed $1.2 million digital legacy strategy that included creation of digital asset library, e-media plan for live webcasts, search engine marketing strategy, demand/archived content streaming, Web 2.0/Donor networking, viral video emails, and e-commerce solutions.
- Achieved savings of $670,000 in labor costs, reduced order-to-fulfillment times by 62%, and reduced customer complaints by 43% by re-engineering manual remittance process including implementing a document management and order processing system. Reviewed bids, selected technologies, and oversaw complete implementation process including re-engineering business process.
- Increased operational efficincy by developing an application integration interfacing the inventory application (MS Dynamics), customer relationship management application, and thrid party logistic warehouse management system using MS SQL Server Integration Services (SSIS) resulting in a reduction of fulfillment cycle-time.