Enterprise Salesforce Administrator level access for managing 70+ users, creating and maintaining custom objects and fields, handling bulk data migration, maintaining page layouts, and installing applications from the App-Exchange. Imported, de-duplicated/merged, converted, and cleaned-up leads, contacts, accounts, and campaigns. Configured dashboards, created custom reports of performance metrics, and customized profile specific view screens.DESKTOP SUPPORT Experienced with performing extensive technical support, general trouble shooting of software and hardware failures, and identifying network problems when related to work station configurations including hardware installations, registry repairs, software configuration changes, and regular maintenance in Microsoft Windows environments.MICROSOFT OFFICE Expert level, advanced knowledge of efficient methods for using functions of Microsoft Word, Excel, Outlook, and PowerPoint applications, including the writing, utilization, and testing of macros to increase productivity; arranging data using pivot tables, advanced complex formulas for cell reference, vlookup, concatenate functionality, and if/then statements.CREATIVE DESIGN Skilled with Adobe design applications including Photoshop, Illustrator, and Acrobat. Created personal websites and has active membership with various graphic, font, and photography services used for project inspirations and mastering design skills.BUSINESS / CLIENT DEVELOPMENT Knowledgeable in the principles and processes for providing customer service, including needs assessment, meeting quality standards, and evaluation of customer satisfaction; adept at developing and deploying effective service delivery, call center, and quality control strategies. Experienced in supporting sales efforts by performing competitive research, lead generation, lead nurturing, and management of the revenue cycle, and sales pipeline.ONLINE MARKETING Maintains active independent relationships with affiliate marketing services as a publisher. Familiar with current web technologies, web services, and enterprise software as well as interactive dashboards used by online publishers, advertisers, and in e-commerce to analyze key metrics, optimize campaigns, and develop solutions to reduce barriers and increase conversion rates.