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Value Statement

"The best things you never knew you had" is my mantra. My passion is to help bring people together with common goals and purpose. Today, I work closely with leaders, business partners, and industry experts to bring the best fit for purpose technologies to our business and to make sure that it is practical and useful. I identify and execute on practices that reduce risk, increase savings, and increase revenue.  

Specialties: Training and development, knowledge and digital technology management, cloud strategies, writing, team-building, collaboration, innovation, and divergent thinking.

Certified: A+, Net+, Security+, MCP, VCP, SOACP, SOACT, CCT, CCP, CSM, CKP, CKM

IT Strategist and Organizational Global Leader shaping the Digital Workplace using technology to accelerate business implementation and adoption of cutting-edge practices to reduce risk, increase opportunities for cost savings and enhance revenue generation. Seeking to leverage my unique blend of technical expertise and business acumen across multiple sectors to align business and IT.

Work experience

Mar 2018Present

Head, Digital Capability Management, Collaboration Services

Bristol Myers Squibb

The Head, Digital Capability Management, Collaboration Services is accountable for the strategy, design, implementation, and management of global collaboration services.

Responsibilities include management of operational, cloud services and software related budget and delivery of services which enable collaboration and connectivity of our global workforce and external partners.

  • Manage and implement Microsoft M365 Ecosystem and Services end to end. 
  • Manage and implement global video services including live streaming and on-demand. 
  • Manage and implement collaboration and productivity services including file, print, audio conferencing, survey, storage, and sharing services. 
  • A core member of Enterprise Architecture, support, serve and advise on the global service model. 
  • Provides leadership on Collaboration and Productivity capabilities for use in support of business and operations. 

Dec 2014Jan 2018

Vice President Social Web Knowledge

Chubb Insurance Group

Has oversight of the knowledge process and technologies by developing and maintaining a knowledge strategy and managing the processes to collect, author, maintain and deliver content for the entire information technology organization. This includes leadership of the content authoring community of practice and oversight of the development and work integration for the Knowledge Systems and Practice

  • Led a global team through challenging merger and acquisition. 
  • Provides leadership on cost savings, knowledge assets and risk mitigation resulting in a reduction of operational costs with immediate results, in the first 12 months at Chubb over 12m in savings.
  •  Provide process input to IT leadership and other Chubb leadership on all aspects of knowledge management Social, Web and Digital including (mobility) projects/programs being managed
  •  Provide process input on all aspects of information technology affecting the business unit or function supported including mobile solutions (i.e. Jive)
  •  A thought leader within the IT organization in helping streamline and standardize processes across Chubb organizations
  •  Work with business leadership to document a clear vision of a business problem or opportunity being addressed with IT services, and how knowledge management may support the process
  •  Act as a program manager and successfully manage and execute programs and/or projects on schedule and on budget within the knowledge management area including SharePoint and Jive 16K sites, groups and spaces
  • Work with Chubb IT executives on key decision-making activities during the planning process and during the project execution for all of Chubb
  • Leads a team of +35 internal  /200 external including flexible outsourced workforce overseas.
  • Develop and deploy knowledge management best practices and process across Chubb IT



The Cloud Certified Professional (CCP™) program is dedicated to excellence in the fields of cloud computing technology, architecture, security, governance and capacity. A collection of courses establishes a set of vendor-neutral industry certifications with different areas of specialization. Founded by best-selling author, Thomas Erl, this curriculum enables IT professionals to develop real-world cloud computing proficiency. Because of the vendor-neutral focus of the course materials, the skills acquired by attaining certifications are applicable to any vendor or cloud platform.

I will on occasion teach the CCP coursework. 

Apr 2007Nov 2014

Lead Associate

Information and Knowledge Management | Strategic Technologist

  • Knowledge Management Program Manager / Strategist/ Consultant for client like ExxonMobil. 
  • Architecture Federation Operations Manager / Knowledge and Community Manager
  • Technical Integration and Data Management Strategist for Joint Staff Architecture Federation Project.
  • Service Oriented Architecture and Data Federation and Cloud Technical Lead at Joint Staff.
  • SCRUM Master practicing Agile Project Management.
  • Joint experimentation collaboration knowledge management subject matter expert.
  • Joint experimentation virtual and service oriented technology consultant.
  • Works on end to end architectures for system engineering and technical design of architecture federation services.
  • Leads all service and service oriented efforts for Systems Engineering and Architectures division.
  • Strategist on innovative and creative techniques to bring people, process, methods and tools to architecture and architecture federation stakeholders across the DoD enterprise.
  • Facilitates collaboration, communication and cooperation using DoD tools in a home grown "Pattern of Collaboration" which has been presented to hundreds.  
  • Evaluates, analyzes, researches, and develops solutions to facilitate cross domain information exchange.
  • Works with Joint training on behalf of the Air Force on SOA solutions.
  • Works with Joint experimentation on behalf of the architecture community to facilitate collaboration using the "Collaboration Pattern" and DoD tools.
  • Works with Joint experimentation to advise on virtual, thin, and service oriented technologies in support of degraded computing and networked environments.
  • Works with Joint Staff on Service Oriented Architecture strategies, certified as SOA and Cloud Consultant from SOA Systems (Thomas Erl).
  • Recognized industry leader, thought leader, speaker, author, and award winning practitioner
  • Trains staff as required both internal and external projects.
  • Supports Navy System Architecture Development Integration Enterprise Environment as a consultant and analyst. 
  • Collect, synthesize, package and deploy knowledge capital that supports assigned content area and help to ensure materials are posted to the relevant libraries and home pages
  • Develop a thorough understanding of the subject area capabilities.
  • Develop and employ a custom knowledge continuity strategy that aligns tightly to the business development and operational life cycles.
  • Oversee update and archival process to keep knowledge capital current and relevant
  • Work with engagement teams to harvest knowledge in alignment with the approved content plan.
  • Regularly monitor communication vehicles, which enable easy access to knowledge capital by our global practitioners.
  • Lead and coordinate content management tasks based on content strategy, priorities, and goals for the content area.
  • Develop measures and confidence scores for information relative to business risk, cost savings and revenue generation.
  • Lead Associate managing direct reports. 
  • Proposal writing and teaming. 
  • Business development and outside training (built partnerships for consulting channels). 

    I left Booz Allen for 10 months worked from Nov 2011-  Sept 2012 for Steel Thread. Came back to Booz Allen as a Lead Associate. 

    Nov 2011Sep 2012

    Community Manager

    Steel Thread Software Inc

    Community Manager is the voice of the organization and serves as a hub having the ability to personally connect with customers and system users to provide timely feedback to internal teams (development, PR, marketing, customer service, tech support, etc).


    • Creatively and proactively assist customers.
    • Serve as the initial point of contact for inbound requests
    • Identify and analyze issues, patterns and trends in customer requests & product performance
    • Transfer the information to the appropriate departments so that they can respond accordingly.
      • Bugs to quality assurance
      • New ideas to product development
      • Messaging effectiveness to marketing
      • Frequently asked questions noted
      • Identifying user generated content
    • Author blog posts, articles, webcasts
    • Establish metrics & report on them on a monthly basis including recommendations
    • Identify & engage advocates
    • Proactively escalate issues, observations, opportunities, and insights to the executive team.
    • Communicate issues, opportunities and insights to the company at large.
    • Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
    • Participate in professional networking by following the prominent bloggers and online writers & attending events.
    May 2004Apr 2007

    Senior Systems Analyst

    Lockheed Martin

     System Manager

    • Manages 5-9 direct reports and various indirect reports, local and remote delivery
    • Writes detailed technical whitepapers for managerial consideration and implementation
    • Installs and Manages TeamCenter Systems Engineering
    • Uses collaborative technology such as Livelink, Messenger, IRC, Portal technology to satisfy internal and external customer requirements
    • Designs, develops, programs, installs, implements, conducts research for, and maintains internal data processing computer systems and utilities for customers on a contract basis
    • Analyzes internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems
    • Establishes system parameters and formats; ensures hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities. May make programming changes as required to adapt or enhance existing or new programs and/or utilities
    • Maintains supplied software packages for internal users. Analyzes new hardware to determine its need or application in the existing or proposed system; advises on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and makes trade-off analyses; develops general and detailed documentation describing system specifications and operating instructions; and revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage
    • Builds, deploys and supports multiple operating systems and applications for JFCOM Architecture community
    • Supports JFCOM staff on site as an extension of J8 to relieve J6 of the administrative burden
    • Develops tasking for System Engineering team for USJFCOM J89 Joint C2 Architecture and Capability Assessment Enterprise (JACAE)
    • Creates living documentation for the support and implementation of J89 Teamcenter System Engineering Requirements (TcSE) Server sets including system and functional requirements
    • Designed and developed a Virtual Machine environment for USJFCOM with an estimated development savings of over 1.5 million dollars
    • Established JACAE Teamcenter migration plan baseline in which the engineering team actively uses to realize project milestones
    • Innovative system development approach has resulted in net savings in resourcing, labor, and assets due to the utilization of VMware ESX Virtual Infrastructure
    • Sets specific, attainable, measurable milestones and short term goals to re-enforce success
    • Maintains a number of Virtual Teamcenter systems to facilitate active development of system architectures in the TcSE environment
    • Reached critical milestones for VM deliverable years ahead of schedule
    • Creates Virtual Machine deliverables for customer use resulting in continued savings for clients
    • Works with USJFCOM system and network engineering to satisfy, define and anticipate client requirements
    • Created working repository to answer questions for common JACAE questions resulting in increased architecture personnel performance
    • Actively acts on behalf of J89 for Systems Administration, J89 Customer Service Rep, Remedy response team, Information Management Administration, systems analysis, design and integrator
    • Represents USJFCOM for SIEMENS Teamcenter Early Adopter Program working with SIEMENS development and services teams to assist with software enhancements, resulting in feedback that is beneficial to SIEMENS, JFCOM and other DoD communities of interest
    • Satisfied requirements NIPR/SIPR DISA for authority to operate JACAE on DoD networks
    • Manages Disaster Recovery, Business Continuity, and Incidence response planning
    • Acts on behalf of JFCOM as VMware Subject Matter Expert (SME) adding value from J89 to JFCOM
    • Works on behalf of J89 with Johns Hopkins University on Service Oriented Architecture strategies, web services, technical and procedural
    • Received multiple Lockheed Martin Creative Central Awards for innovation and creative thinking
    • Received Team Award for LMSM support of lab installation


    Design Patterns Panel Chair SOA Symposium

    Volunteer: Hampton Roads Junior Achievement (Speaker)

    Published Articles:


    Knowledge Management Institute 

    International Service Symposium Speaker

    DoD Speaker on Service Oriented Architectures

    PLM World Siemens Connection 2009

    International SOA Symposium

    International Cloud Symposium

    2nd SOA Symposium 2010 DoD

    SOA Podcast series Inform IT Interviewer

    Incose Hampton Roads Chapter

    Department of Defense Human Resources and Personnel Readiness 2010

    US Joint Forces multiple directorates 2010

    US DoD DISA Forge.Mil Webinar 2010

    US DoD DISA Forge.Mil Feature Webinar 2010

    Various other DoD Speaking Engagements 2011-12

    The Security Commons (formerly Cy’s Café de Guerre)

    Awards and Honors:

    AFCEA Recognized IT Professional 4 Creative Central Awards Lockheed Martin Booz Allen High Five Peer RecognitionBooz Allen People Performance Awards




    Saint Leo University, MBA Program - Saint Leo University




    Saint Leo University 

    Human Resources 


    Certified Knowledge Manager

    Knowledge Management Institute

    CSM Certified ScrumMaster

    Cloud Certified Trainer (Thomas Erl Series)


    Security +


    SOA Certified Trainer

    Thomas Erl Series

    Service Oriented Architecture Consultant

    Thomas Erl Series

    USJFCOM System Administrator


    Microsoft Certified Professional


    Network +

    Comp Tia


    Comp Tia

    Information Assurance Officer

    Lockheed Martin
    Mar 2009Present

    Virtual Certified Professional