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Value Statement

  • Brings strategic, thoughtful knowledge management and systems integration insight
  • Thought leader in Digital EX, Knowledge, Social Web
  • Uses existing organizational resources to meet project goals and enhance the business
  • Stay on the cutting edge by actively engaging in new technologies and IT strategies
  • Work collaboratively across organizational and geographic boundaries
  • Care about my work, and take ownership and pride in exceeding my internal and external clients' objectives

Work History

Dec 2014Present

Vice President Social Web Knowledge

Chubb Insurance Group 

Currenlty has oversight of the knowledge process and technologies by developing and maintaining a knowledge strategy and managing the processes to collect, author, maintain, and deliver content for the entire information technology organization. This includes leadership of the content authoring community of practice and oversight of the development and work integration for the Knowledge Systems and Practice

• Provides leadership on cost savings, knowledge assets and risk mitigation resulting in reduction of operational costs with immediate results, in the first 12 months at Chubb over 12m in savings.
• Provide process input to IT leadership and other Chubb leadership on all aspects of knowledge management Social, Web and Digital including (mobility) projects/programs being managed
• Provide process input on all aspects of information technology affecting the business unit or function supported including mobile solutions (i.e. Jive)
• Thought leader within the IT organization in helping stream-line and standardize processes across Chubb organizations
• Work with business leadership to document a clear vision of a business problem or opportunity being addressed with IT services, and how knowledge management may support the process
• Develop clear, business language presentations for business senior leadership to support swift decision making and issue resolution
• Coordinate business subject matter experts needed for IT knowledge management initiatives
• Work with IT discipline leaders on key decision-making activities needed during project execution and throughout the planning process
• Act as a program manager and successfully manage and execute programs and/or projects on schedule and on budget within the knowledge management area including SharePoint and Jive 16K sites, groups and spaces
• Work with Chubb IT executives on key decision-making activities during the planning process and during project execution for all of Chubb
• Retool and continually upgrade personal skills and knowledge of both Chubb’s business and cutting edge information technology solutions
• Leads a team of +35 internal / external including flexible outsourced workforce overseas.
• Develop and deploy knowledge management best practices and process across Chubb IT

Trainer

Arcitura

The Cloud Certified Professional (CCP™) program is dedicated to excellence in the fields of cloud computing technology, architecture, security, governance and capacity. A collection of courses establishes a set of vendor-neutral industry certifications with different areas of specialization. Founded by best-selling author, Thomas Erl, this curriculum enables IT professionals to develop real-world cloud computing proficiency. Because of the vendor-neutral focus of the course materials, the skills acquired by attaining CloudSchool.com certifications are applicable to any vendor or cloud platform.

I will on occasion teach the CCP coursework. 

Apr 2007Nov 2014

Lead Associate

Information and Knowledge Management | Strategic Technologist

  • Knowledge Management Program Manager / Strategist/ Consultant for client like ExxonMobil. 
  • Architecture Federation Operations Manager / Knowledge and Community Manager
  • Technical Integration and Data Management Strategist for Joint Staff Architecture Federation Project.
  • Service Oriented Architecture and Data Federation and Cloud Technical Lead at Joint Staff.
  • SCRUM Master practicing Agile Project Management.
  • Joint experimentation collaboration knowledge management subject matter expert.
  • Joint experimentation virtual and service oriented technology consultant.
  • Works on end to end architectures for system engineering and technical design of architecture federation services.
  • Leads all service and service oriented efforts for Systems Engineering and Architectures division.
  • Strategist on innovative and creative techniques to bring people, process, methods and tools to architecture and architecture federation stakeholders across the DoD enterprise.
  • Facilitates collaboration, communication and cooperation using DoD tools in a home grown "Pattern of Collaboration" which has been presented to hundreds.  
  • Evaluates, analyzes, researches, and develops solutions to facilitate cross domain information exchange.
  • Works with Joint training on behalf of the Air Force on SOA solutions.
  • Works with Joint experimentation on behalf of the architecture community to facilitate collaboration using the "Collaboration Pattern" and DoD tools.
  • Works with Joint experimentation to advise on virtual, thin, and service oriented technologies in support of degraded computing and networked environments.
  • Works with Joint Staff on Service Oriented Architecture strategies, certified as SOA and Cloud Consultant from SOA Systems (Thomas Erl).
  • Recognized industry leader, thought leader, speaker, author, and award winning practitioner
  • Trains staff as required both internal and external projects.
  • Supports Navy System Architecture Development Integration Enterprise Environment as a consultant and analyst. 
  • Collect, synthesize, package and deploy knowledge capital that supports assigned content area and help to ensure materials are posted to the relevant libraries and home pages
  • Develop a thorough understanding of the subject area capabilities.
  • Develop and employ a custom knowledge continuity strategy that aligns tightly to the business development and operational life cycles.
  • Oversee update and archival process to keep knowledge capital current and relevant
  • Work with engagement teams to harvest knowledge in alignment with the approved content plan.
  • Regularly monitor communication vehicles, which enable easy access to knowledge capital by our global practitioners.
  • Lead and coordinate content management tasks based on content strategy, priorities, and goals for the content area.
  • Develop measures and confidence scores for information relative to business risk, cost savings and revenue generation.
  • Lead Associate managing direct reports. 
  • Proposal writing and teaming. 
  • Business development and outside training (built partnerships for consulting channels). 

    I left Booz Allen for 10 months worked from Nov 2011-  Sept 2012 for Steel Thread. Came back to Booz Allen as a Lead Associate. 

    Nov 2011Sep 2012

    Community Manager

    Steel Thread Software Inc

    Community Manager is the voice of the organization and serves as a hub having the ability to personally connect with customers and system users to provide timely feedback to internal teams (development, PR, marketing, customer service, tech support, etc).

    Responsibilities:

    • Creatively and proactively assist customers.
    • Serve as the initial point of contact for inbound requests
    • Identify and analyze issues, patterns and trends in customer requests & product performance
    • Transfer the information to the appropriate departments so that they can respond accordingly.
      • Bugs to quality assurance
      • New ideas to product development
      • Messaging effectiveness to marketing
      • Frequently asked questions noted
      • Identifying user generated content
    • Author blog posts, articles, webcasts
    • Establish metrics & report on them on a monthly basis including recommendations
    • Identify & engage advocates
    • Proactively escalate issues, observations, opportunities, and insights to the executive team.
    • Communicate issues, opportunities and insights to the company at large.
    • Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies.
    • Participate in professional networking by following the prominent bloggers and online writers & attending events.
    May 2004Apr 2007

    Senior Systems Analyst

    Lockheed Martin

     System Manager

    • Manages 5-9 direct reports and various indirect reports, local and remote delivery
    • Writes detailed technical whitepapers for managerial consideration and implementation
    • Installs and Manages TeamCenter Systems Engineering
    • Uses collaborative technology such as Livelink, Messenger, IRC, Portal technology to satisfy internal and external customer requirements
    • Designs, develops, programs, installs, implements, conducts research for, and maintains internal data processing computer systems and utilities for customers on a contract basis
    • Analyzes internal or external customers' needs, and determines equipment and software requirements for solutions to problems by means of automated systems; develops customized solutions to customer/user problems
    • Establishes system parameters and formats; ensures hardware/software compatibility; and coordinates and/or modifies user requirements in terms of existing and projected computer capacity and capabilities. May make programming changes as required to adapt or enhance existing or new programs and/or utilities
    • Maintains supplied software packages for internal users. Analyzes new hardware to determine its need or application in the existing or proposed system; advises on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and makes trade-off analyses; develops general and detailed documentation describing system specifications and operating instructions; and revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage
    • Builds, deploys and supports multiple operating systems and applications for JFCOM Architecture community
    • Supports JFCOM staff on site as an extension of J8 to relieve J6 of the administrative burden
    • Develops tasking for System Engineering team for USJFCOM J89 Joint C2 Architecture and Capability Assessment Enterprise (JACAE)
    • Creates living documentation for the support and implementation of J89 Teamcenter System Engineering Requirements (TcSE) Server sets including system and functional requirements
    • Designed and developed a Virtual Machine environment for USJFCOM with an estimated development savings of over 1.5 million dollars
    • Established JACAE Teamcenter migration plan baseline in which the engineering team actively uses to realize project milestones
    • Innovative system development approach has resulted in net savings in resourcing, labor, and assets due to the utilization of VMware ESX Virtual Infrastructure
    • Sets specific, attainable, measurable milestones and short term goals to re-enforce success
    • Maintains a number of Virtual Teamcenter systems to facilitate active development of system architectures in the TcSE environment
    • Reached critical milestones for VM deliverable years ahead of schedule
    • Creates Virtual Machine deliverables for customer use resulting in continued savings for clients
    • Works with USJFCOM system and network engineering to satisfy, define and anticipate client requirements
    • Created working repository to answer questions for common JACAE questions resulting in increased architecture personnel performance
    • Actively acts on behalf of J89 for Systems Administration, J89 Customer Service Rep, Remedy response team, Information Management Administration, systems analysis, design and integrator
    • Represents USJFCOM for SIEMENS Teamcenter Early Adopter Program working with SIEMENS development and services teams to assist with software enhancements, resulting in feedback that is beneficial to SIEMENS, JFCOM and other DoD communities of interest
    • Satisfied requirements NIPR/SIPR DISA for authority to operate JACAE on DoD networks
    • Manages Disaster Recovery, Business Continuity, and Incidence response planning
    • Acts on behalf of JFCOM as VMware Subject Matter Expert (SME) adding value from J89 to JFCOM
    • Works on behalf of J89 with Johns Hopkins University on Service Oriented Architecture strategies, web services, technical and procedural
    • Received multiple Lockheed Martin Creative Central Awards for innovation and creative thinking
    • Received Team Award for LMSM support of lab installation

    Recognition

    Design Patterns Panel Chair SOA Symposium

    Volunteer: Hampton Roads Junior Achievement (Speaker)

    Published Articles:

    http://www.servicetechmag.com/

    Speaker:

    Knowledge Management Institute www.data.kminstitute.org/cms/Personal_KM_Strategies/player.html 

    International Service Symposium Speaker http://www.servicetechsymposium.com/

    DoD Speaker on Service Oriented Architectures http://www.soasymposium.com/speakers2.asp

    PLM World Siemens Connection 2009 www.plmworld.org

    International SOA Symposium www.soasymposium.com

    International Cloud Symposium

    2nd SOA Symposium 2010 DoD

    SOA Podcast series Inform IT Interviewer

    Incose Hampton Roads Chapter

    Department of Defense Human Resources and Personnel Readiness 2010

    US Joint Forces multiple directorates 2010

    US DoD DISA Forge.Mil Webinar 2010

    US DoD DISA Forge.Mil Feature Webinar 2010

    Various other DoD Speaking Engagements 2011-12

    The Security Commons (formerly Cy’s Café de Guerre)

    Awards and Honors:

    AFCEA Recognized IT Professional 4 Creative Central Awards Lockheed Martin Booz Allen High Five Peer RecognitionBooz Allen People Performance Awards

    Education

    2005

    M.B.A

    Saint Leo University, MBA Program - Saint Leo University
    2003

    BA

    Certifications

    Certified Knowledge Manager

    Knowledge Management Institute

    CSM Certified ScrumMaster

    http://www.scrumalliance.org

    Cloud Certified Trainer (Thomas Erl Series)

    Arcitura

    Security +

    Comptia

    SOA Certified Trainer

    Thomas Erl Series

    Service Oriented Architecture Consultant

    Thomas Erl Series

    USJFCOM System Administrator

    USJFCOM

    Microsoft Certified Professional

    Microsoft

    Network +

    Comp Tia

    A+

    Comp Tia
    2004Present

    Information Assurance Officer

    Lockheed Martin
    Mar 2009Present

    Virtual Certified Professional

    VMWARE