Printing tool Download PDF

Work experience

Oct 2014Present

It Manager

GanoExcel Inc

Specialized in hardware & software installation & configuration. Such as Sonicwall Firewall, FortiNet VPN Switch, VLAN, Microsoft Hyper-V, VOIP, Asterisk PBX Server, Video Conferencing, LabDAQ, VMware esxi 5.5/vSphere Client, SBS 2011, Exchange 2013, and MS Windows server environment.

Performed advanced troubleshooting of hardware & software as well as network and server connections related problems. Determined present and future system needs of e-commerce initiatives and ensured that systems were capable of handling anticipated volume.

Aug 2012Oct 2014

It Manager

Biological Laboratory Inc

Knowledgeable with installing, supporting, repairing and maintaining desktop computers, laptops and printer hardware and software and handle all service calls.

Resolved all applications database upgrades, and maintenance. Provided network administration support including establishment of user accounts, system security, Virus Removal and Patch.

Responsible for design, implementation, installation, operation, maintenance, system security and system integrity of the Windows Server Domain, including Active Directory, Win 2008/2012 R2 Server, and MS Exchange email hosting. PBX VOIP Setup and maintenance.

Mar 2003Nov 2011

Network Engineer

Expedia Media LLC

Handled all LAN hardware and software upgrades, installations, cabling and configuration. Created multi-user group permissions and policies on large network. Created daily and monthly backup schedules on all Active Directory Servers by using Seagate VERITAS Backup Exec.

Hand on experience troubleshooting in MAS 90, 2000 and Microsoft Windows environment inclusive of Windows 2000/2003, XP/Vista, Win7, and Server version. Application support included troubleshooting of MS Office XP, 2000 & 2007. Xiris ID Check, Ghost, and others.

Responsible for design, implementation, installation, operation, maintenance, system security and system integrity of the Windows Server Domain, including Active Directory, MS Exchange 2003, 2007 Mail Server. Setup Trust Relationships and Backup BDC. Maintained and monitored all LAN computer systems within the environment to ensure optimal performance and to meet established Service Level Agreement(SLA) commitments..



  • Advanced AD domain, Win 2008/2012 R2, Exchange Server 2003-2013, DHCP, DNS, FTP Server, VMware, Hyper-V, VLAN, VOIP, Asterisk PBX Server, Fortinet, VPN, Barracuda Backup Serve, LAN/WAN remote server.
  • Able to install and configure Windows Server, Exchange, Network and Firewall Management.  
  • WAN and LAN connectivity, routers, firewalls, and security.
  • Able to work independently as well as a team member.
  • Able to exercise good judgment and work at specialist level.
  • Solid experience troubleshooting software and connectivity problems on MAC, Windows Workstation/Server, Exchange 2000-2013 Server, Win XP/Vista, Win 7/8, Win 2008/2012 R2 Server, LabDAQ server.
  • Good experience with MAS 90/200, MS Office 2000/2013, IBM AS-400, Novell GroupWise, TrendMicro InterScan Messaging, Server Protect for Windows, TrendMicro Scan Mail, Office Scan  Client-Server Suite,  Symantec Antivirus Corp, ACT2013, PCAnywhere, Ghost, Acornis, Partition Magic, Konica Minolta Network printer, and Terminal Services. 
  • Multilingual – fluent English, Mandarin and Cantonese.


Sep 1999Present

Microsoft Certified Systems Engineer

Sep 1999Present

Microsoft Certified Professional 

Sep 1998Present

A+ Certificate Service Technician

Computer Technology Industry Association     
Aug 1998Present

Hewlett-Packard Certificate