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Summary

Exceptionally talented and resourceful Housekeeper with over 10 years of experience in providing efficient and comprehensive housekeeping and cleaning services to clients in accordance with Quality Improvement recommendations, HAI Task Force Code of Practice and National Cleaning Services Specifications. Dynamic multitasker with the ability to seamlessly jump between tasks and accomplished expected deliverables within established deadlines.

Summary of Qualifications

  • Thorough working knowledge of equipment, materials and methods used in cleaning and custodial work.
  • Exemplary ability to understand and carry out simple and complex directions.
  • Strong ability to communicate effectively both verbally and in writing.
  • Adept at performing a variety of tasks often on short notice.
  • Profound skills in handling a fast-paced, varied and busy work environment.
  • Proven ability to lift 25 pounds of load.

Work experience

2000Present

Housekeeper

Excellence Hotels & Towers
  • Supervise work activities of cleaning personnel to ensure clean, orderly attractive rooms in the hotel.
  • Obtain list of vacant rooms needing to be cleaned immediately and list of prospective check-outs or discharges in order to prepare work assignments.
  • Assign workers their duties, and review work for conformance to prescribed standards of cleanliness.
  • Advise manager, desk clerk, or admitting personnel of rooms ready for occupancy.
  • Inventory stock to ensure adequate supplies.
  • Investigate complaints regarding housekeeping service and equipment, and take corrective action.
  • Examine rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and make recommendations to management.
  • Screen job applicants, hire new employees, and recommend promotions, transfers, or dismissals.
  • Conduct orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
  • Attend training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Record data concerning work assignments, personnel actions, and time cards, and prepare periodic reports.
  • Attend periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Prepare reports concerning room occupancy, payroll expenses, and department expenses.

Education

CPR/AED & Current First Aid Certification

2000

Bachelors Degree in Hospitality Management

University of New York