Download PDF

Summary

Experienced, proactive and highly organized Systems Engineer specialized in Microsoft Infrastructure Products and Solutions, and modern cloud and virtualization technologies (Microsoft and VMware)

Work History

Sep 2013Present

Microsoft Systems Engineer

Deanship of Information Technology and Communications, Najran University, Najran, Saudi Arabia
    • Responsible of System Center 2012 Configuration Manager infrastructure (Software Update Point to control all Critical and Security Updates for Windows machines - Application Catalog - Distribution and Management Points - Reporting - Endpoint Protection management - Compliance).
    • Administering and Optimizing Active Directory and DNS Infrastructure and Hierarchy for two domains (Parent and Child).
    • Managing and Monitoring ADFS and Office 365 Subscription for all Students E-Mails 
    • Responsible of Permissions delegation in Active Directory to team members, and Group Policy distribution and deployment.
    • configuring and tweaking System Center 2012 Operations Manager to monitor business critical Microsoft Services.
    • Handling System Center 2012 Service Manager administration as Incident Management and Helpdesk System and insure its compliance with business needs.
            May 2010Aug 2013

            IT Support Engineer

            ECC Solutions (IT Services Provider), Cairo, Egypt
            • Providing first level support to customers by handling phone calls and E-Mails and open tickets accordant and decide their priority, troubleshooting their problems (If related to windows systems), and escalate it to other teams if needed based on business workflow.
            • Handling and monitoring service tickets, and insuring that all tickets are handled according to SLAs.
            • I participate in administer, support and update of the service desk system internally. (IBM Tivoli Maximo Service Request Manager 7.2).
            • Prepare new servers by deploying operating system and make initial configurations (RAID – antivirus – network settings – applications – server roles).
            • Administering internal active directory domain, and applying internal security policies that complies with ISO Standards.
            • Configuring and Managing Internal servers and workstations by System Center 2012 Configuration Manager.
            Apr 2009May 2010

            Systems Administrator

            Almajd Satellite Channel, Cairo Branch
            • Managing and monitoring Infrastructure servers (DCs – DNS -  Cluster service – SQL servers – Brainstorm system servers)
            • Supporting and troubleshooting users’ workstations (Windows – apple MAC)
            • Managing Cisco router and Main ASA firewall and controlling Internet access
            • Maintain and perform Backup Strategy (databases – servers – workstations)
            • Monitor Reuters and AFP servers and insure its high availability
            • Contact hardware vendors and partners (REUTERS - AFP) as needed for updates and support
            • Supporting management office servers and workstations (remote location)
            Aug 2007Oct 2008

            IT Technical Support

            Cairo Engineering Support Labs (CESLABS), Cairo, Egypt
            • Managing hardware and software network infrastructure including IBM servers (domain controllers and file servers and ISA server)
            • Administering company’s Printers and plotter.
            • Supporting and troubleshooting users’ problems (Windows XP and Vista clients) and making hardware upgrades as needed.
            • Performing maintenance tasks and regular backups of critical business data, monitoring Internet access policy and Wireless network.

            Education

            20152015

            Workshop Plus attendance

            Microsoft Innovation Center, Riyadh

            Active Directory: Troubleshooting

            20152015

            Workshop Plus attendance

            Microsoft Innovation Center, Riyadh

            System Center 2012 Configuration Manager: Advanced Concepts and Administration

            Nov 2008Apr 2009

            ISSD

            Institute of Statistical Studies and Research (Cairo University)

            a five months course in Information Systems and Software Development

            20032007

            B.Sc. of Commerce

            Cairo University

            Final Grade: Good

            Certifications

            Jun 2013Aug 2013

            MCTS: Administering and Deploying System Center 2012 Configuration Manager

            Self Study


            Mar 2007Jul 2007

            Cisco Certified Network Associate [CCNA]

            New Horizons

            CISCO ID: CSCO11177175

            20062007

            Microsoft Certified Systems Engineer [MCSE] with Designing Security

            YAT Education Center

            MCP ID: 3399368 

            Technical Skills

            • System Center 2012 Configuration Manager deployment, administration and backup
            • System Center 2012 Operations Manager administration
            • System Center 2012 Service Manager administration
            • knowledge of ITIL principals and IT Service Management concepts 
            •  Active Directory 2003, 2008, 2012 Planning, deploying, administration, auditing and recovery
            • Group Policy deployment and optimizing and best practices 
            • DNS, DHCP, NTP, WSUS deployment and administration as Infrastructure Services
            • Microsoft Windows Server 2003, 2008, 2012, Windows Vista, Windows 7, Windows 8, Windows 10 administration
            • Handling SQL Server Databases administration and security 
            • SIEM Solutions knowledge and experience (SolarWinds LEM)
            • Virtualization and Cloud Platforms administration (Microsoft Hyper V - Microsoft Azure - Office 365 -  VMware ESXi - ADFS)
            • Hardware Installation and Maintenance (Servers - Storage)
            • MS Office 2010, 2013  (Word - PowerPoint - Excel - Visio - OneNote)
            • Execute many Admin Tasks faster by PoweShell 
            • Designing Reports for System Center Products by SQL Report Builder
            • Antivirus Solutions (Symantec Norton corporate - System Center Endpoint Protection)

            Languages

            English

            Fluent in reading and writing 

            Arabic

            Mother tongue

            Additional Skills and Interests

            • Problem-Solving and Troubleshooting techniques
            • Self Learning and Development
            • • Self-motivated & capable of working under pressure
            • Confident, articulate, and professional speaking abilities
            • Technical Documentation, Knowledge Base Articles creation and Technical blogging 
            • Photography, Photos Retouching and Photoshop 

            Additional Information

            • Date of Birth: 20-11-1984
            • Nationality: Egyptian                           
            • Marital Status: Single
            • Military status: exempted
            • Driving licence: Valid in Egypt and Saudi Arabia 

            References

            References are available on request